ServiceNow ServiceNow Certifications CIS-HR Questions & Answers

• Question 121:

  In the base ServiceNow instance, how are User Criteria used?

  A. To control which users can access the HR Case application

  B. To control what a user sees in the information and suggested reading widgets

  C. To control read and write access to Knowledge bases and articles

  D. To control which users can access the HR Service Portal

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html

• Question 122:

  What type of information does the HR Profile contain?

  A. Personal employee data

  B. Group membership and role information

  C. User login and department information

  D. A user's password

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_HRProfileRecords.html

• Question 123:

  How many User Criteria Records may be applied to a single KB or KB Article?

  A. Only two

  B. Only three

  C. Unlimited

  D. Only one

  Correct Answer: A

  Reference: https://hi.service-now.com/kb_view.do?sysparm_article=KB0550924

• Question 124:

  In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)

  A. Document Template

  B. Upload File

  C. HR Service Template

  D. User Criteria

  E. HR Template

  F. HR Profiles

  G. HR Criteria

  Correct Answer: BDFG

  Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_CreateBulkCases.html

• Question 125:

  If you have both Admin and HR Admin roles and wanted to configure an Access Control for the Employee Relations Cases table, what must first be done?

  A. Add the Delegated Developer role to your User record

  B. From the User dropdown in the banner, elevate your role to security_admin

  C. Manually add the security_admin role to your User record

  D. Nothing would need to be done

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/concept/c_ManageRoles.html

• Question 126:

  An HR Admin without the System Admin role can do what? (Choose three.)

  A. Grant roles to users or groups

  B. Modify the HR Administration > Properties

  C. Reset user passwords

  D. Create HR Criteria

  E. Configure business rules

  F. Add users to groups

  Correct Answer: ACF

• Question 127:

  After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

  A. The Admin must elevate their role to security_admin to add members to HR groups.

  B. The Admin follows the same process as with any group membership change.

  C. The Admin can no longer add members to HR groups.

  D. The Admin must impersonate an HR Admin to add members to HR groups.

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html

• Question 128:

  If an HR Document must be manually generated for an HR Case, who is able to generate the document from the Case record?

  A. Only an HR Admin can generate Documents from a Case

  B. Any HR professional can generate the Document, even if they are not assigned to the Case

  C. Only the assigned to person can manually generate Documents from a Case

  D. Only the Manager of the assignment group can generate the Document

  Correct Answer: D

• Question 129:

  What role is required, at a minimum, to access the Lifecycle Events Cases View Dashboard?

  A. HR Basic [sn_hr_core basic]

  B. HR Case Reader [sn_hr_le.case_reader]

  C. LE Admin [sn_hr_le.admin]

  D. HR Admin [sn_hr_core.admin]

  Correct Answer: B

• Question 130:

  Using the Lifecycle Event Enterprise application, tasks may only be assigned to... (Choose the most appropriate answer.)

  A. Only users with a Client Role

  B. Only users with an HR role

  C. HR Case Workers, Employees, users in other groups

  D. Only users with the Manager role

  Correct Answer: C