Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?
A. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
B. You must create a custom ACL to allow the script includes to work.
C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
D. You must change Scope for the script includes to work.
The HR Profile table is used to track information for what Employment types? (Choose three.)
A. Other
B. Potential Employee
C. Full Time Employee
D. Temporary Employee
E. Spouse
F. Contractor
When does the HR Template populate information on the HR Case form?
A. When the Opened for person is selected
B. When the Assignment group is selected.
C. When the HR Case Type is selected.
D. When the HR service is selected on the HR Case Creation form.
User authentication and Instance restriction are examples of what type of security?
A. Physical Security
B. Roles and Groups
C. Contextual Security
D. Platform Access
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
A. Any HR professional
B. Only an HR Admin
C. Only an HR Manager
D. Only the assigned to person
HR Profiles may be created for multiple employees using conditions and criteria in which module?
A. Create Human Resources Profile
B. Create new Case
C. Generate HR Profiles
D. Bulk Cases
If an HR Services needs to be accessible to employees on the Employee Service Center, what field must be completed on the HR Service?
A. Checklist
B. Fulfiller Instructions
C. Lifecycle Event type
D. Record Producer
The ServiceNow SIM methodology is based around what generic methodologies?
A. Waterfall and Rapid Application Development (RAD)
B. Agile and Waterfall
C. Prince
D. Scrum and XP
If the Audience field has been configured on a Lifecycle Event Activity, what will the system do if the subject person does not meet the criteria for that Activity?
A. the activity must be manually closed by the HR professional
B. the Lifecycle Event will be canceled
C. the activity must be manually closed by the Subject person
D. the activity will be skipped
How can an HR Administrator or Content writer limit which employees will see content on the Employee Service Center?
A. All employees will see the same information
B. Client roles automatically limit what is visible to employees
C. Using User Criteria
D. Using HR Criteria
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