ServiceNow CIS-HAM Online Practice Questions and Exam Preparation

ServiceNow CIS-HAM Online Questions & Answers

• Question 101:

  Which is NOT considered an asset?

  A. Websites
  B. Switches
  C. Routers
  D. Buildings
  E. Software entitlements
  A. Websites

• Question 102:

  Which of the following are considered original costs as opposed to operational expenses? (Choose three.)

  A. Warranty costs
  B. Purchase price or lease cost
  C. Delivery costs
  D. Resource costs for support
  E. Replacement parts
  F. Maintenance agreements
  A. Warranty costs
  B. Purchase price or lease cost
  C. Delivery costs

• Question 103:

  What is the difference between ITAM personas and ITAM Roles? (Choose four.)

  A. A user may have multiple roles, but a single persona
  B. Roles control access to features in the product
  C. Personas represent types of users of the product
  D. Personas control access to features in the product
  E. Roles represent types of users of the product
  F. A user may have multiple roles and personas
  A. A user may have multiple roles, but a single persona
  B. Roles control access to features in the product
  C. Personas represent types of users of the product
  F. A user may have multiple roles and personas

• Question 104:

  What is a requirement for sourcing a request from the requester's local stockroom?

  A. The requested stock must be available in the local stockroom
  B. The requested stock must be in transit from a vendor
  C. The requested stock must be in transit from a remote stockroom
  D. The requested stock must be available via transfer order from a remote stockroom
  A. The requested stock must be available in the local stockroom

• Question 105:

  What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

  A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
  B. Unrecognized data doesn't get sent to the ServiceNow Content Service
  C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
  D. Customer doesn't receive Content Library updates
  A. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
  B. Unrecognized data doesn't get sent to the ServiceNow Content Service
  C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
  D. Customer doesn't receive Content Library updates

• Question 106:

  When a hardware asset is retired, what happens to any existing software allocations on that asset?

  A. The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().
  B. The software allocations are removed from the asset, but not returned to inventory.
  C. The software allocations are automatically returned back into inventory.
  D. The software allocations remain with the hardware asset and need to be reclaimed manually.
  A. The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().

• Question 107:

  What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?

  A. Advanced Delivery Notification (ADN)
  B. Advanced Shipment Notification (ASN)
  C. Automatic Shipment Notification (ASN)
  D. Automatic Asset Notification (AAN)
  E. Advanced Vendor Notification (AVN)
  B. Advanced Shipment Notification (ASN)

• Question 108:

  What are the goals of IT asset management (ITAM)? (Choose four.)

  A. Optimize cost
  B. Provide decision support
  C. Improve productivity
  D. Provide financial reporting
  E. Improve operational usage
  F. Track logical relationships
  A. Optimize cost
  B. Provide decision support
  C. Improve productivity
  D. Provide financial reporting

• Question 109:

  Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)

  A. Create consumable asset
  B. Don't create assets
  C. Merge CI
  D. Leave to category
  E. Create assets
  A. Create consumable asset
  B. Don't create assets
  D. Leave to category

• Question 110:

  A given collection of methodologies, assets, and templates within Now Create is referred to as what?

  A. Now Create pack
  B. Project pack
  C. Success pack
  D. Methodology pack
  E. Asset pack
  C. Success pack