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CIS-APM Real Exam Questions

Certified Implementation Specialist - Application Portfolio Management

30 questions available · Page 1 of 3

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Question 1 Single choice

What does the Load Application Indicators and Compute Application Scores job do?

  1. A

    Generates scores for all indicators and business applications across selected profiles

  2. B

    Generates scores for selected indicators and selected applications across all profiles

  3. C

    Generates scores for all indicators and business applications across all profiles

  4. D

    Generates scores for all indicators and selected applications across all profiles

Show answer and explanation

Correct answer: C

Explanation

References:
https://docs.servicenow.com/bundle/paris-it-business-management/page/product/application-portfolio-management/task/schedule-job-for-indicator-sourcing-score-cal.html

Question 2 Single choice

What is the value of managing applications using ServiceNow?

  1. A

    Allows data collection and visualization without manual effort

  2. B

    Allows automation of retiring applications

  3. C

    Provides application owners insight to release counts

  4. D

    Provides top down strategic alignment in the PMO

Show answer and explanation

Correct answer: A

Question 3 Single choice

What customer stakeholder group would be interested in knowing the business value and health of applications?

  1. A

    ITSM Manager

  2. B

    Application Owners

  3. C

    IT Operations

  4. D

    Enterprise Architects

Show answer and explanation

Correct answer: B

Question 4 Single choice

When a business application request is approved, a record is created in the business application table.

What is the state of the business application at this point?

  1. A

    Implementing

  2. B

    Retired

  3. C

    In Production

  4. D

    Pilot

Show answer and explanation

Correct answer: A

Explanation

References:
https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/task/manage-balm-service-requests.html

Question 5 Multiple choice

What are the business problems that customers are trying to resolve by utilizing Application Portfolio Management (APM)? (Choose two.)

  1. A

    Gain a comprehensive understanding of business applications in the organization

  2. B

    Reduce the number of governance controls

  3. C

    Identify redundancies and decrease budgetary costs

  4. D

    Maintain relationships with Product Vendors

Show answer and explanation

Correct answers: A, C

Explanation

References:
https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/concept/application-portfolio-management.html

Question 6 Single choice

The capability map provides a hierarchical view of the business capabilities in an organization.

How many levels does the capability hierarchy support in its series?

  1. A

    7

  2. B

    8

  3. C

    10

  4. D

    6

Show answer and explanation

Correct answer: D

Explanation

References:
https://docs.servicenow.com/bundle/paris-it-business-management/page/product/application-portfolio-management/task/create-a-business-capability.html

Question 7 Single choice

During the customer workshop, Kelly was identified as needing a role that would grant access to create bubble charts, set-up application classification attributes and assessment indicators.

Which role should be assigned to Kelly?

  1. A

    sn_apm.apm_admin

  2. B

    sn_apm.apm_user

  3. C

    sn_apm.apm_analyst

  4. D

    business_planner

Show answer and explanation

Correct answer: A

Explanation

References:
https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/task/create-application-indicators.html

Question 8 Single choice

Which portal is the best data source to capture strategies, goals and capabilities?

  1. A

    The Application Navigator

  2. B

    Business Planning Portal

  3. C

    The Application Portfolio Management Portal

  4. D

    Assessment Indicator Portal

Show answer and explanation

Correct answer: B

Explanation

References:
https://docs.servicenow.com/bundle/paris-it-business-management/page/product/application-portfolio-management/concept/overview-business-planning.html

Question 9 Single choice

Stephen is attempting to summarize for the customer how all of the applications that support APM are brought together.
From the bottom-up, what ServiceNow application supports the first layer of CI Iinventory?

  1. A

    Discovery

  2. B

    Software Asset Management

  3. C

    APM

  4. D

    ServiceMapping

Show answer and explanation

Correct answer: D

Question 10 Multiple choice

What application metrics does APM provide to a manager in order for him or her to make targeted decisions based on data instead of educated guesses? (Choose two.)

  1. A

    Costs it takes to maintain an application.

  2. B

    One or more use rights assigned to a specific device or user.

  3. C

    Compliance to regulations and organizational standards.

  4. D

    Application's age.

Show answer and explanation

Correct answers: B, C