ServiceNow CIS-APM Online Practice Questions and Exam Preparation

ServiceNow CIS-APM Online Questions & Answers

• Question 1:

  What are the stages of the APM rationalization process?

  A. Measure, Evaluate, Decide, Take Action, Baseline
  B. Identify, Measure, Evaluate, Decide, Take Action
  C. Identify, Measure, Decide, Take Action, Communicate
  D. Identify, Measure, Evaluate, Take Action, Certify
  B. Identify, Measure, Evaluate, Decide, Take Action

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  Reference: https://www.youtube.com/watch?v=v2iw0UVkxmU (6:33)

• Question 2:

  What are the business problems that customers are trying to resolve by utilizing Application Portfolio Management (APM)? (Choose two.)

  A. Gain a comprehensive understanding of business applications in the organization
  B. Reduce the number of governance controls
  C. Identify redundancies and decrease budgetary costs
  D. Maintain relationships with Product Vendors
  A. Gain a comprehensive understanding of business applications in the organization
  C. Identify redundancies and decrease budgetary costs

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  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/concept/application-portfolio-management.html

• Question 3:

  What is the guiding framework that a project team should use when designing the APM architecture?

  A. Information Technology Infrastructure Library (ITIL)
  B. Project Management Professional (PMP)
  C. Common Services Data Model (CSDM)
  D. Design Implementation Outcomes (DIO)
  C. Common Services Data Model (CSDM)

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  ServiceNow's Common Services Data Model (CSDM) is the guiding framework that the project team should use to design APM architecture. CSDM introduces the 'Application Service' entity, which is a key connection point between business applications and other entities in ServiceNow platform.

• Question 4:

  What application metrics does APM provide to a manager in order for him or her to make targeted decisions based on data instead of educated guesses? (Choose two.)

  A. Costs it takes to maintain an application.
  B. One or more use rights assigned to a specific device or user.
  C. Compliance to regulations and organizational standards.
  D. Application's age.
  B. One or more use rights assigned to a specific device or user.
  C. Compliance to regulations and organizational standards.

• Question 5:

  What information does Hardware Asset Management provide to support decisions about business applications and application services?

  A. Software Lifecycle
  B. Business Capability
  C. Application Capability
  D. Hardware Lifecycle
  A. Software Lifecycle

• Question 6:

  When a business application request is approved, a record is created in the business application table. What is the state of the business application at this point?

  A. Implementing
  B. Retired
  C. In Production
  D. Pilot
  A. Implementing

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  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/task/manage-balm-service-requests.html

• Question 7:

  What is the value of managing applications using ServiceNow?

  A. Allows data collection and visualization without manual effort
  B. Allows automation of retiring applications
  C. Provides application owners insight to release counts
  D. Provides top down strategic alignment in the PMO
  A. Allows data collection and visualization without manual effort

• Question 8:

  If a customer asks you how ServiceNow's ServiceMapping application works in order to support APM, how would you explain it?

  A. Identifies all hardware and software CI's and other dependencies that support that service.
  B. Drills down to provide application services, vulnerabilities and risks.
  C. Creates an API to manage seamless application services.
  D. Provides software entitlements through a top-down approach.
  D. Provides software entitlements through a top-down approach.

• Question 9:

  What is the overall score range that a business application could have?

  A. 1 through 100
  B. 1 through 10
  C. 1 through 10000
  D. 1 through 1000
  B. 1 through 10

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  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/concept/application-score-profile.html

• Question 10:

  Stephen is attempting to summarize for the customer how all of the applications that support APM are brought together. From the bottom-up, what ServiceNow application supports the first layer of CI Iinventory?

  A. Discovery
  B. Software Asset Management
  C. APM
  D. ServiceMapping
  D. ServiceMapping