ServiceNow ServiceNow Certifications CIS-APM Questions & Answers

• Question 11:

  If a customer asks you how ServiceNow's ServiceMapping application works in order to support APM, how would you explain it?

  A. Identifies all hardware and software CI's and other dependencies that support that service.

  B. Drills down to provide application services, vulnerabilities and risks.

  C. Creates an API to manage seamless application services.

  D. Provides software entitlements through a top-down approach.

  Correct Answer: D

• Question 12:

  Stephen is attempting to summarize for the customer how all of the applications that support APM are brought together. From the bottom-up, what ServiceNow application supports the first layer of CI Iinventory?

  A. Discovery

  B. Software Asset Management

  C. APM

  D. ServiceMapping

  Correct Answer: D

• Question 13:

  What are the business problems that customers are trying to resolve by utilizing Application Portfolio Management (APM)? (Choose two.)

  A. Gain a comprehensive understanding of business applications in the organization

  B. Reduce the number of governance controls

  C. Identify redundancies and decrease budgetary costs

  D. Maintain relationships with Product Vendors

  Correct Answer: AC

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/concept/application-portfolio-management.html

• Question 14:

  What is the name of the basic plugin for the APM application?

  A. Application Portfolio Management

  B. Business Planner

  C. Financial Management for APM

  D. Application Portfolio Management - ATF Tests

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/task/activate-apm.html

• Question 15:

  What are the three segments of the Business Application Costing Model? (Choose three.)

  A. Business Processes

  B. Manufacturers

  C. Business Applications

  D. IT Shared Services

  E. Business Units

  Correct Answer: CDE

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/it-finance/ concept/preconfigured-prescriptive-cost-models-two.html

• Question 16:

  When you approve a retire a Business Application request, which system property determines whether a project or a demand is created?

  A. sn_apm.retireBusinessApplication

  B. sn_apm.retireBusinessApplicationTaskType

  C. sn_apm.businessApplication

  D. sn_apm.retire

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/task/manage-business-appln.html

• Question 17:

  Stephen discovers that his customer is looking to achieve Basic Rationalization including application scoring. What APM maturity level does this align to?

  A. Level 2

  B. Level 1

  C. Level 3

  D. Level 4

  Correct Answer: B

• Question 18:

  What key components of ServiceNow does APM leverage? (Choose three.)

  A. Discovery

  B. Service Mapping

  C. Service Catalog

  D. Application Services

  E. HR

  Correct Answer: ACD

• Question 19:

  What is the guiding framework that a project team should use when designing the APM architecture?

  A. Information Technology Infrastructure Library (ITIL)

  B. Project Management Professional (PMP)

  C. Common Services Data Model (CSDM)

  D. Design Implementation Outcomes (DIO)

  Correct Answer: C

  ServiceNow's Common Services Data Model (CSDM) is the guiding framework that the project team should use to design APM architecture. CSDM introduces the 'Application Service' entity, which is a key connection point between business applications and other entities in ServiceNow platform.

• Question 20:

  Which of the following fields represents the granular licensable version of the software and is used to calculate the technology risk?

  A. Lifecyle Model

  B. Ignore Technical Risk

  C. Lifecycle Release

  D. Lifecycle Full Version

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/task/associate-business-service-to-software-model.html