ServiceNow CIS-APM Online Practice Questions and Exam Preparation

ServiceNow CIS-APM Online Questions & Answers

• Question 11:

  Why would enterprise architects be interested in APM outcomes? (Choose two.)

  A. Understand incident counts by application
  B. Understand what software licenses need to be reclaimed
  C. Understand the landscape of technology standards and lifecycle plans
  D. View business capabilities supported by applications
  C. Understand the landscape of technology standards and lifecycle plans
  D. View business capabilities supported by applications

• Question 12:

  During the customer workshop, Kelly was identified as needing a role that would grant access to create bubble charts, set-up application classification attributes and assessment indicators. Which role should be assigned to Kelly?

  A. sn_apm.apm_admin
  B. sn_apm.apm_user
  C. sn_apm.apm_analyst
  D. business_planner
  A. sn_apm.apm_admin

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  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/task/create-application-indicators.html

• Question 13:

  What is the name of the basic plugin for the APM application?

  A. Application Portfolio Management
  B. Business Planner
  C. Financial Management for APM
  D. Application Portfolio Management - ATF Tests
  A. Application Portfolio Management

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  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/task/activate-apm.html

• Question 14:

  What customer stakeholder group would be interested in knowing the business value and health of applications?

  A. ITSM Manager
  B. Application Owners
  C. IT Operations
  D. Enterprise Architects
  B. Application Owners

• Question 15:

  Which job will generate scores for all indicators and business applications across all profiles?

  A. Business Application Certification Quarterly
  B. Load Application Indicators and Compute Application Scores
  C. Analyze PA scores and PA snapshot tables
  D. Load TPM Risk Parameters and compute Application Service Risks
  B. Load Application Indicators and Compute Application Scores

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  Reference: https://docs.servicenow.com/bundle/paris-it-business-management/page/product/application-portfolio-management/task/schedule-job-for-indicator-sourcing-score-cal.html

• Question 16:

  The Retail Exchange Company has all of their applications in a single system of record and ownership has been established. Which level of the maturity model are they in right now?

  A. Level 1: Applications Under Management
  B. Level 2: Basic Rationalization
  C. Level 3: Advanced Rationalization
  D. Level 4: Continuously Optimized Portfolio
  A. Level 1: Applications Under Management

• Question 17:

  What links the application service to the underlying technologies?

  A. Application Management Model
  B. Inventory Management
  C. Application Service Software Model
  D. Application Category
  D. Application Category

• Question 18:

  When you approve a retire a Business Application request, which system property determines whether a project or a demand is created?

  A. sn_apm.retireBusinessApplication
  B. sn_apm.retireBusinessApplicationTaskType
  C. sn_apm.businessApplication
  D. sn_apm.retire
  C. sn_apm.businessApplication

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  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/application-portfolio-management/task/manage-business-appln.html

• Question 19:

  What are the three segments of the Business Application Costing Model? (Choose three.)

  A. Business Processes
  B. Manufacturers
  C. Business Applications
  D. IT Shared Services
  E. Business Units
  C. Business Applications
  D. IT Shared Services
  E. Business Units

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  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/it-finance/concept/preconfigured-prescriptive-cost-models-two.html

• Question 20:

  Stephen discovers that his customer is looking to achieve Basic Rationalization including application scoring. What APM maturity level does this align to?

  A. Level 2
  B. Level 1
  C. Level 3
  D. Level 4
  B. Level 1