ServiceNow ServiceNow Certifications CIS-APM Questions & Answers

• Question 21:

  When a business application request is approved, a record is created in the business application table. What is the state of the business application at this point?

  A. Implementing

  B. Retired

  C. In Production

  D. Pilot

  Correct Answer: A

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/task/manage-balm-service-requests.html

• Question 22:

  What relationship type is used to describe a relationship between a business capability and a business application?

  A. Used: Used by

  B. Depends on: Used by

  C. Provides: Provided by

  D. Runs on: Runs

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/task/establish-CI-relationship.html

• Question 23:

  Why would enterprise architects be interested in APM outcomes? (Choose two.)

  A. Understand incident counts by application

  B. Understand what software licenses need to be reclaimed

  C. Understand the landscape of technology standards and lifecycle plans

  D. View business capabilities supported by applications

  Correct Answer: CD

• Question 24:

  The capability map provides a hierarchical view of the business capabilities in an organization. How many levels does the capability hierarchy support in its series?

  A. 7

  B. 8

  C. 10

  D. 6

  Correct Answer: D

  Reference: https://docs.servicenow.com/bundle/paris-it-business-management/page/product/applicationportfolio-management/task/create-a-business-capability.html

• Question 25:

  APM interfaces with Software Asset Management to pull this application data: (Choose three.)

  A. Product Classification

  B. Software Model Data

  C. Hardware Asset Lifecycle

  D. Lifecycle Data

  E. Vendor Procurement

  Correct Answer: ACD

• Question 26:

  Which attributes can be used to categorize business applications? (Choose four.)

  A. Application Score

  B. Application Name

  C. Application Family

  D. Portfolio

  E. Category

  F. Business Unit

  Correct Answer: BCDE

• Question 27:

  What are the 4 sections of the APM portal home page that is aligned to The Open Group Architecture Framework (TOGAF)? (Choose four.)

  A. Information Portfolio

  B. Service Portfolio

  C. Catalog Portfolio

  D. Application Portfolio

  E. Business Portfolio

  F. Technology Portfolio

  Correct Answer: ADEF

  Reference: https://docs.servicenow.com/bundle/quebec-it-business-management/page/product/ application-portfolio-management/concept/application-portfolio-management-home.html

• Question 28:

  APM combines with several ServiceNow technologies to provide a comprehensive view of your customer's application portfolio. Why would a customer want to utilize information from ServiceNow ServiceMapping? (Choose two.)

  A. Identify your customer's applications' underlying technologies.

  B. Identify your customer's application services.

  C. Produce a horizontal picture of a customer's business applications.

  D. Create an application inventory.

  Correct Answer: AB

• Question 29:

  What does the Load Application Indicators and Compute Application Scores job do?

  A. Generates scores for all indicators and business applications across selected profiles

  B. Generates scores for selected indicators and selected applications across all profiles

  C. Generates scores for all indicators and business applications across all profiles

  D. Generates scores for all indicators and selected applications across all profiles

  Correct Answer: C

  Reference: https://docs.servicenow.com/bundle/paris-it-business-management/page/product/applicationportfolio-management/task/schedule-job-for-indicator-sourcing-score-cal.html

• Question 30:

  The Retail Exchange Company has all of their applications in a single system of record and ownership has been established. Which level of the maturity model are they in right now?

  A. Level 1: Applications Under Management

  B. Level 2: Basic Rationalization

  C. Level 3: Advanced Rationalization

  D. Level 4: Continuously Optimized Portfolio

  Correct Answer: A