IIBA CCBA Online Practice Questions and Exam Preparation

IIBA CCBA Online Questions & Answers

• Question 351:

  A business analyst (BA) is negotiating and resolving conflict with stakeholders to ensure they participate in the required BA activities. Which element of stakeholder management is the BA performing?

  A. Confirm elicitation results
  B. Gain agreement on commitments
  C. Monitor stakeholder engagement
  D. Plan stakeholder engagement
  B. Gain agreement on commitments

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  The element of stakeholder management that the BA is performing when negotiating and resolving conflict with stakeholders to ensure they participate in required BA activities is gaining agreement on commitments. This means that the BA is establishing consensus or acceptance among stakeholders regarding their roles, responsibilities, expectations, deliverables, and timelines for a project or a solution. The BA is also addressing any differences or disputes among stakeholders that may hinder their participation or collaboration. The other options are incorrect because: Option A is incorrect because confirming elicitation results is not an element of stakeholder management, but an element of elicitation. Confirming elicitation results means verifying and validating that the information gathered from stakeholders during elicitation activities is accurate, complete, clear, and consistent. Option C is incorrect because monitoring stakeholder engagement is not an element of stakeholder management, but an element of stakeholder analysis. Monitoring stakeholder engagement means assessing and tracking the level of involvement, interest, influence, and impact of stakeholders throughout a project or a solution. Option D is incorrect because planning stakeholder engagement is not an element of stakeholder management, but an element of stakeholder analysis. Planning stakeholder engagement means defining and documenting the strategies, methods, and activities for engaging and communicating with stakeholders. References: BABOK Guide v3, section 2.5: Manage Stakeholder Collaboration

• Question 352:

  Kelly is the business analyst for her organization and she's identifying roles and responsibilities of the people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to accomplish this task. What is the RACI matrix?

  A. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action, Controlled, and Informed.
  B. The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled, and Information.
  C. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.
  D. The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost, and Information.
  C. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.

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  The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.

• Question 353:

  The business analysis (BA) team is evaluating a new commercial off-the-shelf (COTS) application that will be implemented in the coming months. The company has over 20 legacy systems deployed. The Chief Information Officer (CIO) is worried about the need for integration and that some key linkages are missing. What is the BA team evaluating?

  A. Technology and infrastructure
  B. Industry standard architecture
  C. Service oriented architecture
  D. Business architecture
  D. Business architecture

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  Business architecture All the components of any future state must support one another and work toward the business goals and objectives. The overall desired future state of the organization as a whole must be considered as part of the definition of the desired future state of any individual initiative or solution.

• Question 354:

  In order to assess proposed solutions, business analysts will need three inputs. Which one of the following is not an input to the task of assessing proposed solutions?

  A. Solution options
  B. Requirements
  C. Risk assessments
  D. Assumptions and constraints
  C. Risk assessments

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  Risk assessments are not inputs to the task of assessing proposed solutions. Business analysts will need assumptions and constraints, requirements, and solution options to consider. Answer D is incorrect. Assumptions and constraints are inputs to the task of assessing the proposed solution. Answer B is incorrect. Requirements are inputs to the task of assessing the proposed solution. Answer A is incorrect. Solution options are inputs to the task of assessing the proposed solution.

• Question 355:

  In a project meeting, stakeholders presented conflicting views on how the business analysis process should be conducted, leading to the sponsor becoming very upset. If a similar situation arises in the future, what can the business analyst (BA) do to avoid the situation?

  A. Communicate with each stakeholder individually
  B. Obtain stakeholder signoff on the approach
  C. Develop a cleaner RACI matrix
  D. Obtain approval for the business case
  C. Develop a cleaner RACI matrix

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  The BA can avoid the situation of stakeholders presenting conflicting views on how the business analysis process should be conducted by developing a cleaner RACI matrix. A RACI matrix is a technique for defining and documenting the roles and responsibilities of stakeholders in relation to business analysis tasks or deliverables. It clarifies who is Responsible, Accountable, Consulted, or Informed for each task or deliverable1. By developing a cleaner RACI matrix, the BA can reduce ambiguity, confusion, and conflict among stakeholders regarding their involvement and expectations in the business analysis process. References: 1: BABOK Guide v3, Section 10.24

• Question 356:

  After a walk-through of the requirements specification with the business users, the group determines that five requirements are now mandatory due to new government regulations. What should the business analyst (BA) do following the meeting?

  A. Update the priority of the requirements and record the reason for doing so
  B. Ask the test analyst to ensure that test cases are only written to cover the new requirements
  C. Escalate the decision to the project manager to confirm with all users again
  D. Help the system analyst create a prototype of the requirements to demo to the users
  A. Update the priority of the requirements and record the reason for doing so

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  According to the BABOK Guide, updating the priority of the requirements and recording the reason for doing so is a technique for maintaining requirements. This technique can help the BA manage the situation where five requirements become mandatory due to new government regulations. The BA should revise the priority of these requirements to reflect their importance and urgency, and document why they were changed. This can help ensure that these requirements are addressed in the solution and communicated to all relevant stakeholders. Therefore, the correct answer is A. References: BABOK Guide, [CCBA Mock Test]

• Question 357:

  A business analyst (BA) is examining the relationships between elicited requirements on a project. What quality criteria must be satisfied when the BA is defining requirements relationships?

  A. Priority
  B. Complexity
  C. Necessary
  D. Source
  C. Necessary

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  The quality criteria that must be satisfied when the BA is defining requirements relationships is necessary. This means that the BA should ensure that each requirement has a clear and valid reason or purpose for being included in the solution scope. A necessary requirement is one that supports a business goal or objective, addresses a problem or opportunity, or satisfies a stakeholder need or expectation. The other options are incorrect because: Option A is incorrect because priority is not a quality criteria that must be satisfied when the BA is defining requirements relationships, but a factor that the BA should consider when prioritizing requirements. Priority is the relative importance or urgency of a requirement based on its value, feasibility, risk, or dependency. Option B is incorrect because complexity is not a quality criteria that must be satisfied when the BA is defining requirements relationships, but a factor that the BA should consider when analyzing requirements. Complexity is the degree of difficulty or uncertainty involved in implementing or maintaining a requirement based on its scope, scale, or interdependencies. Option D is incorrect because source is not a quality criteria that must be satisfied when the BA is defining requirements relationships, but an attribute that the BA should document when managing requirements. Source is the origin or reference of a requirement such as a stakeholder, document, regulation, standard, etc.

• Question 358:

  A project aiming at improving an organization's Net Promoter Score is nearing completion. The business analyst (BA) and stakeholders are evaluating ways to measure the performance of the solution. Which technique may be employed?

  A. Vendor assessment
  B. Market analysis
  C. Focus groups
  D. Business case
  B. Market analysis

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  Benchmark studies are conducted to compare organizational practices against the best-in- class practices. Best practices may be found in competitor enterprises, in government, or from industry associations. The objective of benchmarking is to evaluate enterprise performance and ensure that the enterprise is operating efficiently. Benchmarking may also be performed against standards for compliance purposes. The results from the benchmark study may initiate change within an organization. Market analysis involves researching customers in order to determine the products and services that they need or want, the factors that influence their decisions to purchase, and the competitors that exist in the market. The objective of market analysis is to acquire this information in order to support the various decision-making processes within an organization. Market analysis can also help determine when to exit a market. It may be used to determine if partnering, merging, or divesting are viable alternatives for an enterprise.

• Question 359:

  The initial high-level listing of requirements in a change-driven approach is also known as what?

  A. Requirements envisioning
  B. Requirements foundation
  C. Product scope
  D. Project scope
  A. Requirements envisioning

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  The initial high-level listing of requirements in a change-driven approach is also known as requirements envisioning. Answer: D is incorrect. The project scope defines all of the required work to satisfy the requirements of the project. Answer: C is incorrect. The product scope defines all of the features and functions of the thing, solution, or service the project or organization will create. Answer B is incorrect. Requirements foundation is not a valid term for business analysis.

• Question 360:

  All of the following are examples of elicitation techniques that are used as part of the business analyst elicitation task except for which one?

  A. Brainstorming
  B. Observation
  C. Decomposition
  D. Prototyping
  C. Decomposition

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  Decomposition describes the process of taking the product or project scope and breaking it down into smaller, more manageable units. Decomposition is not an elicitation technique. Answer A is incorrect. Brainstorming is an elicitation technique that's useful for requirements gathering. Answer B is incorrect. Observation allows the stakeholder to actively or passively observe the work to better understand the requirements of the solution. Answer D is incorrect. Prototyping allows the business analyst and team to create mockups of the deliverable for solution testing and requirements approval.