IIBA CCBA Online Practice Questions and Exam Preparation

IIBA CCBA Online Questions & Answers

• Question 11:

  You are the business analyst for your organization and preparing to plan the business analysis approach. There are three inputs to the business analysis approach. Which one of the following is not an input to this approach?

  A. Organizational process asset
  B. Expert judgment
  C. Enterprise environmental factor
  D. Business need
  C. Enterprise environmental factor

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  Enterprise environmental factors are the rules, policies, and procedures that the business analyst must adhere to. These are already established and therefore are not considered to be inputs to this process. The three inputs to the plan business analysis approach are business needs, expert judgment, and organizational process assets.

• Question 12:

  Two business analysts (BAs) are working on a requirement elicitation activity. One BA comes across a checklist that contains stakeholder details such as who are involved, location, group dynamics that are to be considered before beginning the elicitation activity and seeks a clarification from the second BA. The other BA explains that these details, along with several other items mentioned in the checklist, are required to:

  A. select elicitation techniques.
  B. prepare stakeholders.
  C. secure supporting material.
  D. understand scope of elicitation.
  B. prepare stakeholders.

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  Business analysts may need to educate stakeholders on how an elicitation technique works or what information is needed. It may be helpful to explain an elicitation technique to stakeholders not involved in the activity to help them understand the validity and relevance of the information elicited. Stakeholders may be unresponsive or challenging during an elicitation activity if they feel that it is not aligned to their individual objectives, don't understand the purpose, or are confused about the process. In preparing for elicitation, the business analyst should ensure that there is buy-in from all necessary stakeholders. Business analysts may also prepare stakeholders by requesting that they review supporting materials prior to the elicitation activity in order to make it as effective as possible. An agenda might be provided in advance to support stakeholders in coming prepared to the activity with the necessary frame of mind and information. Eliciting through research or exploration may be a solo activity for the business analyst and not require preparing other stakeholders.

• Question 13:

  In the life of a project, when do the number and impact of change requests often increase?

  A. During project planning
  B. Once the project scope is reviewed
  C. Towards the end of the project
  D. At the launch of the project
  C. Towards the end of the project

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  As the life of the project draws towards its end, there's often an increase in the number of change requests. When change requests are made towards the end of a project, however, the cost and impact of the change increases significantly. Answer D is incorrect. It's ideal for change requests, if they must happen, to happen at the launch of the project, not just at the end. Answer A is incorrect. The best answer is that change requests must happen towards the end of project execution, not just project planning. Planning spans the entire life of the project. Answer B is incorrect. Scope review happens early in the project and changes early in the project are easier to incorporate and manage than changes at the end of the project.

• Question 14:

  A business analyst (BA) is managing stakeholder collaboration to ensure positive reactions are capitalized upon. There is uncertainty as to whether the correct stakeholders have been identified. Which technique can be used to correct this situation?

  A. Functional decomposition
  B. Lessons learned
  C. Risk analysis
  D. Interviews
  D. Interviews

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  Interviews are the technique that can be used to correct the situation of uncertainty as to whether the correct stakeholders have been identified. Interviews are a technique for eliciting information from stakeholders by asking questions and listening to their responses. Interviews can help to identify the stakeholders who have an interest or influence in the initiative, their needs and expectations, their roles and responsibilities, and their relationships with other stakeholders.

• Question 15:

  A business analyst (BA) wants to check the completeness of requirements defined after meeting with project stakeholders. A group of subject matter experts (SMEs) has been identified and invited to a workshop to walk through the requirements. What must the BA do to ensure a shared understanding of requirements?

  A. Align requirements to the organizational strategy
  B. Prioritize requirements according to expected stakeholders value
  C. Ensure requirements attributes are consistent for ease of access
  D. Determine the format to present the requirements to the SMEs attending the workshop
  D. Determine the format to present the requirements to the SMEs attending the workshop

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  To ensure a shared understanding of requirements, the BA must determine the format to present the requirements to the SMEs attending the workshop. The format of presenting requirements refers to how the requirements are expressed and communicated to different stakeholders. The format can be textual, graphical, tabular, or a combination of these3. The BA should choose a format that is appropriate for the type, level, and complexity of the requirements, as well as the preferences and expectations of the SMEs. The format should also facilitate feedback, validation, and verification of the requirements. References: 3: BABOK Guide v3, Section 4.5

• Question 16:

  You are the business analyst for your organization and are working on organizing the identified requirements for a new solution. Nancy, your assistant in this process, says that these requirements aren't very complex. You agree but add that it's this thing that makes the overall solution complex. What thing adds to the level of complexity among requirements?

  A. Relationships among the requirements
  B. Management in the project
  C. Cost and schedule constraints
  D. Stakeholders in the project
  A. Relationships among the requirements

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  The relationships and inter-dependencies among the requirements add to the complexity of the requirements. D is incorrect. Stakeholder management can be cumbersome, but the question was asking for a requirements characteristic, so this choice is incorrect. B is incorrect. Management in the project can add to the project complexity, but realistically management should stay out of the business analyst's duties. In addition, the question was asked about the complexity among the requirements. C is incorrect. Cost and schedule constraints deal more with the project implementation than with the identified requirements.

• Question 17:

  A business analyst (BA) plans to organize a focus group to bring all the interested parties together and discuss the issues and possible risks for the new initiative. Due to the geographical differences of each participant a videoconferencing service will be used to satisfy stakeholder preferences. Which approach is the BA defining?

  A. Stakeholder analysis
  B. Issue management
  C. Release planning
  D. Stakeholder collaboration
  D. Stakeholder collaboration

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  Stakeholder collaboration is the approach that the BA is defining when planning to organize a focus group to bring all the interested parties together and discuss the issues and possible risks for the new initiative. Stakeholder collaboration is the process of engaging with stakeholders to build consensus, resolve conflicts, provide feedback, and foster relationships3. A focus group is a technique for stakeholder collaboration that involves a facilitated discussion among a group of stakeholders on a specific topic or issue4. References: 3: BABOK Guide v3, Section 4.4 4: BABOK Guide v3, Section 4.4.5

• Question 18:

  There are four methods to generate the business need in an organization. Which approach is described as the need to achieve a strategic goal?

  A. From the bottom up
  B. From external drivers
  C. From the top down
  D. From middle management
  C. From the top down

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  From the top down is described as the need to achieve a strategic goal. A is incorrect. From the bottom up is described as a problem with the current state of a process, function, or system. D is incorrect. From middle management is described as a manager needs additional information to make sound decisions or must perform additional functions to meet business objectives. B is incorrect. From external drivers is used when there's recognized competition in the marketplace.

• Question 19:

  You are the business analyst for your organization and you're training Marcy, a new business analyst, on how requirements are formed. Which one of the following best describes how requirements are formed?

  A. Stakeholders' needs, wants, and expectations
  B. Solutions-based approach
  C. Change-driven approach
  D. Risk and reward solution
  A. Stakeholders' needs, wants, and expectations

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  Requirements are based on stakeholders' needs, wants, and expectations. This is why it's important to identify stakeholders and requirements gathering processes early in the project to quickly and accurately capture requirements. B is incorrect. This is not a valid answer to the QUESTION as not all requirements gathering are solutions-driven, but could be just a study. D is incorrect. The risk and reward solution is always considered, but requirements are based on stakeholders' needs, wants, and expectations. C is incorrect. The change-driven approach isn't a valid answer for this QUESTION.

• Question 20:

  Sam is the project manager of the NHT Project. His project has stakeholders from the end users, server administrators, functional managers, external customers, technicians, and executive managers. In this high- profile project, which group of stakeholders is the most important?

  A. End users
  B. External customers
  C. Executive management
  D. No stakeholders are more important than other stakeholders.
  B. External customers

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  Customers, internal or external, are always considered to be the most important group of stakeholders in a project. Recall that a stakeholder is anyone that has a vested interest in the outcome of your project.