IIBA CCBA Online Practice Questions and Exam Preparation

IIBA CCBA Online Questions & Answers

• Question 151:

  A business analyst (BA) is informing stakeholders about the importance of quality when eliciting requirements. What characteristic describes a quality requirement?

  A. Simplistic
  B. Consistent
  C. Critical
  D. Functional
  B. Consistent

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  When a requirement is considered consistent, it really means that it aligns with the identified needs of the stakeholders. It also means that the requirements do not contradict any other requirements.

• Question 152:

  A business analyst (BA) has set up a number of elicitation workshops with key subject matter experts (SMEs) on a new project. All SMEs have accepted the workshop invitations except for the legal SME who has not responded to any invitations. The first workshop is scheduled for next week and the BA has tried unsuccessfully to reach the legal SME by phone. How should the BA proceed?

  A. Re-check the legal SMEs schedule and re-arrange all of the workshops based on vacancies in his or her public calendar
  B. Drop by the legal SMEs desk and have an informed chat about how important his or her involvement and input is on the project
  C. proceed with the first workshop and capture the non-response as a project issue for the project manager to address
  D. Escalate the non-response to the legal SMEs manager via email and request that they make the legal SME attend
  B. Drop by the legal SMEs desk and have an informed chat about how important his or her involvement and input is on the project

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  This answer is the best option because it shows respect for the legal SME's time and expertise, and it allows the BA to communicate the value and urgency of the project. Re-checking the schedule, proceeding with the workshop, or escalating the issue are not effective ways to engage the legal SME and may cause resentment or conflict. References: BABOK Guide v3, page 54; CCBA Mock Test,

• Question 153:

  You are the business analyst for your organization and you are completing the manage requirements traceability process. You are tracking the requirements to determine how the requirements are interrelated with one another and with the

  actual delivery of the project scope. There are actually three reasons why the business analyst should trace requirements.

  Which one of the following is not one of the three reasons why trace requirements are useful?

  A. Requirements allocation
  B. Requirements coverage
  C. Quality control
  D. Impact analysis
  C. Quality control

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  Quality control is a project management process that inspects the project deliverables for quality. Its goal is to identify defects so that corrective actions may be implemented. Answer A is incorrect. Requirements allocation is the process of assigning stakeholder and solution requirements to solution components and releases. Answer B is incorrect. Requirements coverage allows business objectives to be traced to business rules, data elements, and use cases to determine how they'll be accomplished in the project. Answer D is incorrect. Impact analysis allows the business analyst and the project manager to determine how a change in requirements can affect the other requirements in the solution scope.

• Question 154:

  An organization is experiencing long contracting life cycles when establishing annual contracts with its customers. Upon initial investigation, the outdated application was thought to be the cause, however based on further analysis the business process is found to be flawed. The business analyst (BA) wants to model the people involved in the process. Which of the following techniques models the responsibilities of these stakeholders?

  A. Roles and Permissions Matric
  B. Data Flow Diagram
  C. Use Cases and Scenarios
  D. Activity Flow
  C. Use Cases and Scenarios

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  The technique that models the responsibilities of these stakeholders involved in a process is use cases and scenarios. This is because use cases and scenarios are techniques that describe how a stakeholder interacts with a solution to achieve a specific goal or outcome. Use cases and scenarios can model the responsibilities of these stakeholders by defining their roles, actions, inputs, outputs, conditions, etc. in relation to a process. The other options are not as effective or suitable as use cases and scenarios.

• Question 155:

  Which of the following is used as a means of validating a created, selected, or tailored business analysis approach?

  A. Process modeling
  B. Progressive elaboration
  C. Decision analysis
  D. Structured walkthrough
  D. Structured walkthrough

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  Structured walkthrough is used as a means of validating a created, selected, or tailored business analysis approach. Answer: C is incorrect. Decision analysis is used to rate available methodologies against organizational needs and objectives. Answer A is incorrect. Process modeling is used to define and document the business analysis approach. Answer B is incorrect. Progressive elaboration describes the process of providing more and more information through incremental details. It is a form of deductive reasoning to go from a very broad set of requirements to the exact details on the requirements.

• Question 156:

  A business analyst (BA) identifies a design option that enhances the performance of the business by automating repetitive tasks that require multiple staff touchpoints to complete a single task. Which type of improvement opportunity is identified by the BA?

  A. Identify additional capabilities
  B. Increase efficiencies
  C. Reduce costs
  D. Improve access to information
  B. Increase efficiencies

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  According to the BABOK Guide, an improvement opportunity is a situation where a change to one or more aspects of the current state can provide value to stakeholders2. Among the four options, only B describes a change that can provide value by enhancing the performance of the business. By automating repetitive tasks that require multiple staff touchpoints, the BA can increase the efficiency of the business process, reduce errors and delays, and free up resources for other tasks. Therefore, the correct answer is B. References: BABOK Guide, [CCBA Practice Test]

• Question 157:

  During a project to replace an existing system, requirements for new functionality were elicited. Upon further investigation, additional types of requirements related to other features and characteristics were also identified. What can facilitate effectively understanding the different types of requirements?

  A. Fishbone diagram
  B. Classification schema
  C. Process modelling
  D. Scope modelling
  B. Classification schema

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  Requirements Classification Schema: identifies levels or types of requirements that assist the business analyst and other stakeholders in categorizing requirements.

• Question 158:

  You are working with the project stakeholders to analyze and prioritize their requirements for the project. One of the project requirements is to achieve a high-level of customer satisfaction for the project deliverable. What is the danger in this project requirement?

  A. Achieving customer satisfaction is a risk, as the project manager cannot control how satisfied the customer will be with the project deliverables.
  B. Achieving customer satisfaction is an assumption and should be documented in the project scope.
  C. Achieving customer satisfaction should always map to the quality requirements for the project.
  D. Achieving customer satisfaction is a subjective requirement and entails a high level of risk of being successfully accomplished.
  D. Achieving customer satisfaction is a subjective requirement and entails a high level of risk of being successfully accomplished.

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  While every project manager wants to achieve customer satisfaction, this subjective term is too vague to be measured or accounted for. What one person deems customer satisfaction may be low compared to another. Requirements need metrics to determine the level of success. Answer C is incorrect. The subjective requirements cannot be measured or mapped to quality requirements. Answer B is incorrect. This is not an assumption, but a subjective requirement. Answer A is incorrect. This is not a risk, but a requirement that needs metric for measurement attached to it.

• Question 159:

  A business analyst (BA) needs to obtain agreement on and approval of requirements for a software solution. In order for this task to proceed, what does the BA need to understand?

  A. The verified requirements
  B. The solution design
  C. The business analysis approach
  D. The stakeholder roles
  C. The business analysis approach

• Question 160:

  A new product that is tablet-enabled is being considered to replace an older product to process orders. The data captured is sent to existing downstream applications which are not being updated. What is the first thing that a business analyst (BA) should consider?

  A. Conducting a vendor assessment
  B. Performing an interface analysis
  C. Identifying constraints and dependence
  D. Developing process and data models
  B. Performing an interface analysis

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  An interface analysis is a technique to identify and specify the information that is exchanged across system boundaries. It helps to ensure that the data captured by the new product is compatible with the existing downstream applications. A vendor assessment, a process and data model, and constraints and dependencies are not the first things to consider in this scenario.