SAP C_TCRM20_73 Online Practice Questions and Exam Preparation

SAP C_TCRM20_73 Online Questions & Answers

• Question 21:

  What are the different types of `Logical Links' available in customizing?

  There are 4 correct answers to this question.

  Response:

  A. Link
  B. Work Center
  C. URL
  D. Launch transaction
  E. BI Report
  A. Link
  B. Work Center
  D. Launch transaction
  E. BI Report

• Question 22:

  For which of the given processes is CRM Billing required for invoicing?

  There are 3 correct answers to this question.

  Response:

  A. Service parts management
  B. Service order management
  C. Financial service and leasing
  D. Intellectual Property Management
  E. Sales order management
  A. Service parts management
  C. Financial service and leasing
  D. Intellectual Property Management

• Question 23:

  The Business Partner model in CRM controls business partner roles which classify the account according to their business function. Which of the following statement is true for business partner role?

  Please choose the correct answer.

  Response:

  A. The business partner role of an account determines the number range that will be used.
  B. The business partner role describes the business relevant connection between two accounts or contacts.
  C. The business partner role has no influence on data exchange between SAP CRM and SAP ERP.
  D. The business user role of an account determines the number range that will be used.
  B. The business partner role describes the business relevant connection between two accounts or contacts.

• Question 24:

  You are responsible for data loads of business objects such as Business Partners and Sales Orders from CRM to ERP. What can you do to reduce the data load?

  Please choose the correct answer.

  Response:

  A. Apply filter in the Communication station.
  B. Apply filter in the Administration console.
  C. Apply filter in BDOC modeller.
  D. Apply filter in Business Adaptor Objects.
  D. Apply filter in Business Adaptor Objects.

• Question 25:

  Customer-specific adjustments to the UI must be performed using a role configuration key.

  Please choose the correct answer.

  Response:

  A. True
  B. False
  A. True

• Question 26:

  You have some new agents working in the interaction centre. What functionality can you use to guide them better in their conversation with the customers.

  Please choose the correct answer.

  Response:

  A. Interactive Scripting
  B. Knowledge Article routing
  C. Service level workflows
  D. User level workflows
  A. Interactive Scripting

• Question 27:

  You can integrate CRM activity management with groupware applications This means that you can synchronize business activities and tasks in your CRM calendar and groupware calendar. In this context, which of the following statements are true?

  (Choose Correct Answer) Response:

  A. Data is exchanged in both directions
  B. Groupware integration with CRM Enterprise is server-based
  C. The SAP Groupware Adapter is used
  D. Message transfer is performed using XML-SOAP.
  E. Reat all answers are correct
  E. Reat all answers are correct

• Question 28:

  Which of the following are part of CRM e-selling solution?

  Please choose the correct answer.

  Response:

  A. Shopping Basket Management.
  B. Quotation and Order Management.
  C. Customer Self Service.
  D. Interactive Selling and Configuration
  A. Shopping Basket Management.

• Question 29:

  Account classification can be used to classify your account according to any criteria you choose. In that context, which of the following statements is correct?

  There are 3 correct answers to this question.

  Response:

  A. Account classification influences the header fields that are displayed withinan account.
  B. Classification categories are fixed and cannot be enhanced.
  C. To each classification category, any number of criteria and attributes can beassigned.
  D. To each classification category, a fixed number of criteria and any number ofattributes can be assigned.
  A. Account classification influences the header fields that are displayed withinan account.
  B. Classification categories are fixed and cannot be enhanced.
  D. To each classification category, a fixed number of criteria and any number ofattributes can be assigned.

• Question 30:

  What are the benefits of CRM Analytics? There are 3 correct answers to this question. Response:

  A. CRM interactive reports can be used to analyze activities, leads, and opportunities.
  B. Analysis scenarios provide predefined packages and content for controlling customer-focused processes.
  C. CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.
  D. CRM Analytics can be used to predict customer behavior.
  E. CRM Analytics can be used to measure CRM service transaction profitability in real time.
  A. CRM interactive reports can be used to analyze activities, leads, and opportunities.
  B. Analysis scenarios provide predefined packages and content for controlling customer-focused processes.
  D. CRM Analytics can be used to predict customer behavior.