IBM C2010-023 Online Practice Questions and Exam Preparation

IBM C2010-023 Online Questions & Answers

• Question 51:

  Which method is used to request assistance from IBM Tivoli Support for an end customer with support maintenance?

  A. Support Provider should ask the end customer to call IBM support and create a PMR using the clients IBM Customer Number (ICN).
  B. Support Provider should open a PMR in ESR/SR using the clients ICN.
  C. Support Provider must e-mail IBM support and ask to have a PMR created.
  D. Support Provider should call IBM support and create a PMR using the Support Providers ICN.
  B. Support Provider should open a PMR in ESR/SR using the clients ICN.

• Question 52:

  Which two statements are true of Interim Fix (IF) Maintenance Delivery Vehicles? (Choose two.)

  A. Interim Fixes are formally tested and fully supported by IBM.
  B. Interim Fixes are uncertified fixes that may be used for testing only.
  C. Interim Fixes are installable packages which include one or more APAR fixes.
  D. Interim Fixes are not published on the IBM website and must be requested from support.
  E. Interim Fixes do not contain any documentation, Readme files or installation instructions.
  A. Interim Fixes are formally tested and fully supported by IBM.
  C. Interim Fixes are installable packages which include one or more APAR fixes.

• Question 53:

  What is the minimum length of time that technical support will be offered for certain products under the Enhance IBM Support Lifecycle policy?

  A. a minimum of 5 months after the publishing of a notice of support discontinuance End of Support
  B. a minimum of 5 years beginning at the planned availability date of the version/release of the product
  C. a minimum of 3 years beginning at the planned availability date of the version/release of the product
  D. A minimum of 3 years beginning plus an additional 12 months only for customers who are migrating to a supported version of the product
  B. a minimum of 5 years beginning at the planned availability date of the version/release of the product

• Question 54:

  Which IBM website provides community-based resources, such as forums, blogs and wikis concerning IBM products?

  A. developerWorks
  B. Information Center
  C. Passport Advantage
  D. Electronic Service Request
  A. developerWorks

• Question 55:

  Which two statements are true of Passport Advantage? (Choose two.)

  A. Passport Advantage is only used to download Fix Packs.
  B. The end customers Primary Contact must authorize any self-nomination for access to Passport Advantage.
  C. The end customer is unable to download software until a Business Partner authorizes access to Passport Advantage.
  D. Business Partners automatically receive access to Passport Advantage on behalf of their clients once software is purchased.
  E. Business Partners may request access to Passport Advantage from their end customers, in order to download software on the clients behalf.
  B. The end customers Primary Contact must authorize any self-nomination for access to Passport Advantage.
  E. Business Partners may request access to Passport Advantage from their end customers, in order to download software on the clients behalf.

• Question 56:

  IBM Software Support Feeds allow one to stay up-to-date with the latest content created for specific IBM Software products. Which two statements are true? (Choose two.)

  A. feeds can include IBM stock prices
  B. feeds can be filtered using keywords
  C. feeds are updated several times a day
  D. feeds are delivered using IBM proprietary standards
  E. feeds may be customized to include PMR information
  B. feeds can be filtered using keywords
  C. feeds are updated several times a day