IBM C2010-023 Online Practice Questions and Exam Preparation

IBM C2010-023 Online Questions & Answers

• Question 41:

  What should the Level 2 support provider do upon escalation to IBM Tivoli Support?

  A. Ask the customer to contact IBM Tivoli Support directly.
  B. Remain the owner of the issue and work with IBM Tivoli Support.
  C. Provide all must gather information to IBM Tivoli Support and close their internal ticket.
  D. No longer interface with the customer as IBM Tivoli Support is now the primary contact.
  B. Remain the owner of the issue and work with IBM Tivoli Support.

• Question 42:

  Which two statements are true pertaining End of Support? (Choose two.)

  A. There are no follow-on products with the same product identifier.
  B. This is the date at which IBM will no longer provide Technical (defect or non-defect) Support.
  C. This is the date at which IBM will no longer provide product fixes but will provide phone support only.
  D. This is the date at which IBM will no longer provide Level 3 support, but will provide Level 1 and 2 support.
  E. Follow-on products with the X.X.X.X.ext product identifier will receive product support after they have purchased it using their IBM representative.
  A. There are no follow-on products with the same product identifier.
  B. This is the date at which IBM will no longer provide Technical (defect or non-defect) Support.

• Question 43:

  What three actions does ESR/SR allow a Support Provider to perform? (Choose three.)

  A. to view closed PMRs online B. to transfer ownership to IBM
  C. to speak directly with IBM Level 2
  D. to view all open PMRs for their End Users
  E. to review their end user's entitlement online
  F. to describe the end user's software problem and environment in their own words
  A. to view closed PMRs online B. to transfer ownership to IBM
  D. to view all open PMRs for their End Users
  F. to describe the end user's software problem and environment in their own words

• Question 44:

  Which IBM PMR Severity definition could be described as "A non-critical software component is malfunctioning, causing minimal impact, or a non-technical request is made"?

  A. Severity 1
  B. Severity 2
  C. Severity 3
  D. Severity 4
  D. Severity 4

• Question 45:

  What do Support Technical Exchange (STEs) webcasts provide?

  A. only post deployment information
  B. hints and tips which are seen in the field
  C. fee based education utilizing pre-recorded webcasts
  D. pre-recorded webcasts which do not allow for QandA with subject matter experts
  B. hints and tips which are seen in the field

• Question 46:

  Which Maintenance Delivery Vehicles (MDVs) provides a cumulative, fully supported and formally tested software maintenance package of APAR fixes?

  A. FITS
  B. Test Fix
  C. Fix Pack
  D. Limited Availability Interim Fix
  C. Fix Pack

• Question 47:

  When searching the knowledge base on the IBM Support website, what is the best search strategy for finding targeted information?

  A. Select just one product and only one keyword.
  B. Select the product, operating system and a date range.
  C. Target a wide set of records, by using just one keyword.
  D. Select the product(s) and other specific criteria for which a solution is required.
  D. Select the product(s) and other specific criteria for which a solution is required.

• Question 48:

  What are two examples of diagnostic Information? (Choose two.)

  A. script
  B. dumps
  C. traces
  D. file name
  E. incident history
  B. dumps
  C. traces

• Question 49:

  What is the IBM Tivoli Support response goal for severity 1 PMRs?

  A. within 1 hour
  B. within 2 hours
  C. within 30 minutes
  D. within 90 minutes
  B. within 2 hours

• Question 50:

  What is the IBM Education Assistant tool?

  A. a collection of multimedia educational modules
  B. a online chat tool used to assist users with training questions
  C. an online tool used to locate available IBM Training courses worldwide
  D. a collection of sample tests which assist users in preparing for IBM certifications
  A. a collection of multimedia educational modules