IBM C2010-023 Online Practice Questions and Exam Preparation

IBM C2010-023 Online Questions & Answers

• Question 1:

  Which two items should be provided when escalating an issue to IBM Tivoli Support? (Choose two.)

  A. severity of issue
  B. description of the business impact
  C. does customer have a development system
  D. preferred method of contacting the customer
  E. number days the ticket has been open with the partner
  A. severity of issue
  B. description of the business impact

• Question 2:

  Based upon user feedback of the IBM Support Assistant tool, what increased resolution time have they observed?

  A. 2%
  B. 5%
  C. 10%
  D. 15%
  C. 10%

• Question 3:

  IBM customer support provides information and processes designed to help its customers successfully use the IBM software they acquired by providing which two options to customers? (Choose two.)

  A. fixes to known problems
  B. a global network of support centers with expertise across their broad portfolio
  C. on-site IBM consultants to implement the software they have purchased from IBM
  D. a global network of implementation consultants with expertise across our broad portfolio
  E. a global network of support centers and developers in 247 countries with the sole purpose of fixing known problems the same day they are reported
  A. fixes to known problems
  B. a global network of support centers with expertise across their broad portfolio

• Question 4:

  What is the name of the technical manuals that provide positioning and guidance, installation and implementation experiences, typical solution scenarios, and step-by-step how-to instructions?

  A. Redbook
  B. TechNote
  C. product white papers
  D. Tivoli Reference Guides
  A. Redbook

• Question 5:

  Which is a diagnostic tool provided by IBM?

  A. Debugger
  B. Log Analyzer
  C. Beyondcompare
  D. Integrity Analyzer
  B. Log Analyzer

• Question 6:

  To access ESR/SR and open a PMR on behalf of an end user, what are two requirements? (Choose two)

  A. approval from the End User
  B. the customer's Telephone number
  C. the customer's contact name and address
  D. to be registered with IBM and have a login ID
  E. to be setup as an Authorized User or a Site Technical Contact
  D. to be registered with IBM and have a login ID
  E. to be setup as an Authorized User or a Site Technical Contact

• Question 7:

  Which three upload protocols are supported by the ECuRep Tool? (Choose three.)

  A. SCP
  B. TCP
  C. e-mail
  D. UUCP
  E. HTTP and HTTPS
  F. FTP and Secure FTP
  C. e-mail
  E. HTTP and HTTPS
  F. FTP and Secure FTP

• Question 8:

  A support provider opens a PMR for a customer. Who is the owner of the issue?

  A. customer
  B. support provider
  C. account manager
  D. IBM Tivoli Support
  D. IBM Tivoli Support

• Question 9:

  Prior to escalating an issue to IBM Tivoli Support, which action should the Level 2 support provider take?

  A. Reboot the production server.
  B. Verify Operating System is fully patched.
  C. Delete current log file to allow new logs to be created.
  D. Use debugging tools to capture detailed problem information.
  D. Use debugging tools to capture detailed problem information.

• Question 10:

  At the end of each knowledge document on the IBM Support website is a survey known as Document Level Feedback. In what way is this used?

  A. They define how well the web interface is delivering the right information.
  B. Comments are sent to the content creator to improve existing documents.
  C. These are summarized for assessing the usability of the product interface.
  D. Allows the individual to request additional information from the knowledge author.
  B. Comments are sent to the content creator to improve existing documents.