IBM C2010-023 Online Practice Questions and Exam Preparation

IBM C2010-023 Online Questions & Answers

• Question 31:

  If an individual needs to search knowledge for several products in one step, how can this be done?

  A. use the product selector dialog to select All
  B. perform separate searches for each product
  C. enter the keywords in for a search, without selecting a product
  D. go to the search dialog for task types and select up to 5 products
  D. go to the search dialog for task types and select up to 5 products

• Question 32:

  What is a requirement for an end customer when a support provider wishes to escalate an issue to IBM Tivoli Support?

  A. The end customer must open a PMR, since only the customer has access to IBM Tivoli Support.
  B. The end customer must give IBM Support access to their systems, so IBM can upgrade their software.
  C. There is no requirement of the customer, as the support provider will escalate the issue to IBM Tivoli Support.
  D. The end customer must install the latest version and patches of the product before IBM Tivoli Support will accept a PMR.
  C. There is no requirement of the customer, as the support provider will escalate the issue to IBM Tivoli Support.

• Question 33:

  What is the minimum length of time that technical support will be offered for certain products under the standard IBM Support Lifecycle?

  A. a minimum of 5 months after the publishing of a notice of support discontinuance (End of Support)
  B. a minimum of 5 years beginning at the planned availability date of the version/release of the product
  C. a minimum of 3 years beginning at the planned availability date of the version/release of the product
  D. a minimum of 3 years beginning plus an additional 12 months only for customers who are migrating to a supported version of the product
  C. a minimum of 3 years beginning at the planned availability date of the version/release of the product

• Question 34:

  What team has been created by IBM to manage Client Satisfaction issues, including complaint management, and duty manager requests?

  A. Client Support Priority Operations
  B. Customer Satisfaction Project Office
  C. Customer Support Production and Operations
  D. Complaints and Severe Production issues Operations
  B. Customer Satisfaction Project Office

• Question 35:

  What are three correct classifications when reporting a problem? (Choose three.)

  A. Software
  B. Hardware
  C. ICN Number
  D. Priority Level
  E. Response Time
  F. Driver and or Configuration
  A. Software
  B. Hardware
  F. Driver and or Configuration

• Question 36:

  Which two security mechanisms are in place to ensure customer protection and safety when using Assist On-Site (AOS)? (Choose two.)

  A. Data communication is encrypted using 128-bit AES encryption.
  B. Access to an AOS session is granted using a random key unique to the session.
  C. AOS protects the customers system by only allowing view access to the system.
  D. AOS is installed on the customer's computer, allowing the customer to monitor attempts to access the system.
  E. Each registered IBM.com user receives an AOS account where they can control access to their systems.
  A. Data communication is encrypted using 128-bit AES encryption.
  B. Access to an AOS session is granted using a random key unique to the session.

• Question 37:

  What is the IBM Tivoli Support response goal for severities 2, 3 and 4 PMRs?

  A. within one business hour
  B. within two business hours
  C. within three business hours
  D. within 30 minutes during business hours
  B. within two business hours

• Question 38:

  Which two resources are available on the IBM developerWorks website? (Choose two.)

  A. Latest test fixes released by development.
  B. Software licenses for proof of concept installs.
  C. Web-based community forums and Wiki pages.
  D. List of new features still under development for each product.
  E. Technical tutorials and demos for developers and administrators.
  C. Web-based community forums and Wiki pages.
  E. Technical tutorials and demos for developers and administrators.

• Question 39:

  What is Assist On-Site?

  A. An IBM education program used to create and deliver client customized training.
  B. An IBM dedicated resource who resides at the client's site to advise on technical issues.
  C. An IBM web based technology used to troubleshoot by viewing or controlling a remote system.
  D. An IBM team of support engineers that travel to customer locations to resolve critical problems.
  C. An IBM web based technology used to troubleshoot by viewing or controlling a remote system.

• Question 40:

  What is the IBM Tivoli Support response goal for severity 1 PMRs outside business hours?

  A. within 1 hour
  B. within 2 hours
  C. within 30 minutes
  D. within 90 minutes
  B. within 2 hours