Which SMF has 'Filter the problem' as a process step?
A. Customer Service
B. Service Monitoring and Control
C. Operations
D. Problem Management
Does the concept ision?identify what a project team can accomplish within its constraints?Does the concept ?ision?identify what a project team can accomplish within its constraints?
A. Yes
B. No
What is a process within the Service Monitoring and Control SMF?
A. Continuous monitoring
B. Purge event logs
C. Service monitoring requirements
D. Static monitoring definition
Within the Tracking and Reporting step of the Risk Management Discipline, what is the purpose of a stakeholder or service status report?
A. To communicate the effectiveness of IT Operations with regard to risks
B. To communicate the overall risk to the service
C. To involve the stakeholder in the Risk Management Discipline
D. To receive approval for a request for change on security
Which of the following is one of the key objectives to focus on in delivering a portfolio of IT services to the business?
A. Effectively and efficiently deploy service solutions to users
B. Establish clear project goals, roles and responsibilities
C. Excellence in technology
D. To provide an approach to assessing software process maturity
Which of the following is a type of risks list used by the MOF Risk Management Discipline?
A. High impact Risks List
B. Retired Risks List
C. Security Risks List
D. Solved Risks List
According to the MOF guidance, which of the following is a key requirement for planning Service Solutions?
A. A managed IT environment
B. A milestone-driven implementation process
C. Proactive Risk Management
D. Understanding of the business and the operational requirements
In what way does Capacity Management contribute to improving IT Service Management?
A. By identifying the major technology components, infrastructure, people and processes that underpin the end-to-end delivery of service
B. By preventing interruptions to IT services as well as recovering services after an interruption occurs
C. By planning and monitoring the job scheduling process according to the requirements in the Operational Level Agreements (OLAs)
D. By planning the implementation of business requirements for IT Services so they are in place when the business needs them
How is the MOF guidance meant to be applied?
A. across service solutions
B. per function team
C. per platform
D. per service component
Which of the following common activities is owned by the Infrastructure Role Cluster?
A. Backup planning
B. Data center server physical placement and management
C. Facilities management
D. Release implementation
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