Within the operations life cycle, which Operations Management Review follows the Changing Quadrant?
A. Change Initiation Review
B. Operations Review
C. Release Readiness Review
D. Service Level Agreement (SLA) Review
Which Service Management Function (SMF) has Network hardware configuration as a key concept?
A. Configuration Management
B. Infrastructure Management
C. Network Administration
D. Security Management
Which of the following is one of the main inputs and outputs of the steps in the Risk Management Discipline?
A. Availability Plan
B. Capacity Plan
C. Retired Risks List
D. Security Risks List
Which steps in the MOF Risk Management Process follow each other immediately?
A. Analyzing and Prioritizing Risks - Planning and Scheduling Risk Actions
B. Analyzing and Prioritizing Risks - Tracking and Reporting Risks
C. Identifying Risks in Operations - Planning and Scheduling Risk Actions
D. Identifying Risks in Operations - Tracking and Reporting Risks
Which of the following describes the concept of Service Management Functions (SMFs)?
A. a model for measuring the performance of the process
B. a model for organizing IT staff
C. organizational units that support IT operations
D. processes, procedures and policies to deliver and support IT service solutions
What is a goal of Security Administration?
A. accessibility
B. confidentiality
C. connectivity
D. interconnectivity
Which of the following is a key requirement for planning service solutions?
A. a managed IT environment
B. a milestone-driven implementation process
C. take the perspective of end-to-end services
D. understanding of the business and the operational requirements
What is the relationship between releases and changes?
A. A change includes both changed hardware and software components and components that were not changed. A release only includes changed hardware and software components.
B. Changes are incorporated into the IT environment by releases.
C. Releases and changes are incorporated into the IT environment independently of each other.
D. Releases are incorporated into the IT environment by changes.
Which Role Cluster has a portfolio of business-aligned IT services as a quality goal?
A. Operations
B. Partner
C. Service
D. Support
Which Service Management Function deals with the day-to-day activities and tasks related to maintaining and adjusting the IT security infrastructure?
A. Availability Management
B. Security Administration
C. Security Management
D. System Administration
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