EXIN Exin Certification MOFF Questions & Answers

• Question 91:

  Which Service Management Function (SMF) needs to ensure that efficient incident detection and recovery tools and processes are in place to handle any service outages that do occur?

  A. Availability Management

  B. Release Management

  C. Service Desk

  D. System Administration

  Correct Answer: A

• Question 92:

  What ITIL process maps to the Changing Quadrant?

  A. Configuration Management

  B. Incident Management

  C. Security Administration

  D. Service Level Management

  Correct Answer: A

• Question 93:

  Which of the following Team Role Clusters takes part in the Changing Quadrant of the Process Model?

  A. the Operations Role Cluster

  B. the Release Role Cluster

  C. the Security Role Cluster

  D. the Service Role Cluster

  Correct Answer: B

• Question 94:

  Which of the following is a key element of both Capacity Management and Network Administration?

  A. Application Sizing

  B. Fault Management

  C. Network Security

  D. Performance Management

  Correct Answer: D

• Question 95:

  Which of the following Service Management Functions (SMFs) belongs to the Operating Quadrant?

  A. Infrastructure Engineering

  B. Service Desk

  C. Service Monitoring and Control

  D. Workforce Management

  Correct Answer: C

• Question 96:

  To which Service Management Functions does the Risk Management Discipline apply?

  A. To all Service Management Functions

  B. To IT Service Continuity Management and Availability Management

  C. To IT Service Continuity Management and Change Management

  D. To IT Service Continuity Management and Security Management

  Correct Answer: A

• Question 97:

  To which Quadrant of the Process Model does the Infrastructure Role Cluster predominantly align?

  A. Changing

  B. Operating

  C. Optimizing

  D. Supporting

  Correct Answer: C

• Question 98:

  Of which Service Management Function is assessing whether or not a system should be decommissioned an activity?

  A. Change Management

  B. Financial Management

  C. IT Service Continuity Management

  D. Service Level Management

  Correct Answer: B

• Question 99:

  Which of the following is one of the questions that IT operations should consider when formulating risk action plans?

  A. Do the operations staff buy an information system to prevent a risk from occurring?

  B. Do the operations staff delegate the identification of a risk?

  C. Do the operations staff develop an information system to prevent a risk from occurring?

  D. Do the operations staff know enough about the risk?

  Correct Answer: D

• Question 100:

  Why is the cooperation between MSF and MOF important?

  A. Because MOF is based on MSF

  B. Because MSF and MOF are based on ITIL

  C. Because MSF is based on MOF

  D. Because neither MOF nor MSF cover the entire IT life cycle

  Correct Answer: D