What does the focus of the Governance, Risk and Compliance SMF in the Plan Phase not include?
A. General regulatory environment
B. High-level risks
C. Investment determination
D. Internal controls defined
What is a key outcome of the Financial Management SMF?
A. Delivered business value
B. IT has a strategic plan
C. Proactive and cost justified availability plan
D. Regulatory compliance
Is the primary goal of the Manage layer to establish an integrated approach to IT service management activities?
A. Yes
B. No
Performing IT accounting is part of which SMF?
A. Business/IT Alignment SMF
B. Financial Management SMF
C. Policy Management SMF
D. Reliability Management SMF
Which role type investigates and resolves an underlying problem?
A. Customer Service Representative
B. Incident Resolver
C. Problem Analyst
D. Problem Manager
What is compliance?
A. An application of risk management that ensures IT's conformance with company-specific policies, governmental regulations and laws
B. A design that involves understanding the business requirements and defining the features that users need to do their job
C. A plan that aligns an organization objectives into a cohesive approach to deliver services that support business strategyA plan that aligns an organization? objectives into a cohesive approach to deliver services that support business strategy
D. A state that occurs when the technical and business goals of the IT organization match the goals of the overall business
Which Management Review evaluates IT staff performance and operational efficiency?
A. Operational Health review
B. Policy and Control review
C. Release Readiness review
D. Service Alignment review
The Change and Configuration Management SMF has a set of processes assigned to it. Which process is the first in order?
A. Approve the change
B. Baseline the configuration
C. Classify the Change
D. Initiate the Change
What does the Reliability SMF process flow include?
A. Assess, monitor and control risk
B. Define service requirements
C. Ensure good service
D. Maintain work instructions
Does the Team SMF ensure that someone is ultimately accountable for the work required in the Plan Phase?
A. Yes
B. No
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