Which of the following is a key component of the MOF Process Model?
A. Operations Management Reviews
B. Procedures
C. Project Reviews
D. Roles
Which of the following is one of the principles that the MOF Process Model addresses to assist the support and delivery of services?
A. Cost management
B. Portfolio management
C. Strong teams
D. Structured architecture
What fundamental principle of the Changing Quadrant is recognized as a key, sustainable business advantage?
A. The ability to quickly change and adapt the operations environment
B. The ability to quickly implement new technologies
C. The need for a customer oriented change approach
D. The Operations Management Review
Within the operations life cycle, which Operations Management Review (OMR) follows the Supporting Quadrant?
A. Change Initiation Review
B. Operations Review
C. Release Readiness Review
D. Service Level Agreement (SLA) Review
For which Service Management Function (SMF) can detailed guidance be found in ITIL ?
A. Directory Services Administration
B. Service Desk
C. System Management
D. Workforce Management
Which Service Management Function (SMF) or Operations Management Review (OMR) needs to ensure
that the key operational knowledge remains current and accessible to all members of the operations staff?
A. Workforce Management
B. Operations Review
C. Service Level Agreement (SLA)
D. Release Management
Which Service Management Function has maintaining security according to agreed policies across the services and systems as its main goal?
A. Availability Management
B. Security Administration
C. Security Management
D. System Administration
Which Service Management Function (SMF) has Network hardware configuration as a key concept?
A. Configuration Management
B. Infrastructure Management
C. Network Administration
D. Security Management
What is the order of the four basic steps that MOF and MSF follow to create a new solution?
A. Build, plan, deploy and operate the solution
B. Deploy, operate, plan and build the solution
C. Operate, build, plan and deploy the solution
D. Plan, build, deploy and operate the solution
Of which Service Management Function (SMF) is monitoring the application of security measures a key element?
A. Incident Management
B. Security Administration
C. Security Management
D. Service Monitoring and Control
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