What do the goals of the Reliability SMF include?
A. Service maintainability is aligned to the business in a cost-effective manner.
B. Service Continuity is aligned to the business in a cost-effective manner.
Is the Manage layer part of the MOF lifecycle approach?
A. No, only the phases are part of the lifecycle approach.
B. Yes, the Lifecycle is composed of three phases and the manage layer.
What do the steps to setting policy not include?
A. reviewing legal compliance
B. review and maintain policies
C. publish policies
D. validate policies
Which Management Review (MR) provides a bridge between the Plan Phase and the Deliver Phase?
A. The Operational Health MR
B. The Portfolio MR
C. The Policy and Control MR
D. The Service Alignment MR
Which Management Review (MR) would analyze results and take action to improve performance?
A. Change Initiation MR
B. Operational Health MR
C. Projects Plan MR
D. Release Readiness MR
What does the focus of the Change and Configuration SMF in the Plan phase include?
A. Architectural change
B. Corporate strategy transfer to IT strategy
C. Legal and compliance representation
D. Process and procedure
What does the Reliability SMF process flow include?
A. Define service requirements
B. Monitoring and improving plans
C. Planning
D. all of the above
What is the primary goal of the Build SMF?
A. Develop the solution deliverables to the customer Specifications, develop the solution documentation, create the development and test lab,Develop the solution deliverables to the customer? Specifications, develop the solution documentation, create the development and test lab,and prepare the solution for pilot deployment.
B. Deliver a clearly scoped plan for building and delivering an IT service solution, which is represented by a master project plan, a master projectschedule, and a functional Specification at the Project Plans Approved MR.
C. Form the core project team, prepare and deliver a vision/scope document that clearly communicates the project vision and the scope of thatForm the core project team, prepare and deliver a vision/scope document that clearly communicates the project? vision and the scope of thatvision, and prepare a risk assessment.
D. Release the highest-quality solution possible at the Release Readiness Milestone.
What does MOF organize?
A. Activities and processes into SMF, which are grouped together in phases that mirror the IT service lifecycle.
B. Activities and processes into phases, which are grouped into SMFs that mirror the IT service lifecycle.
C. Activities and processes into SMFs, which are directed by Management Reviews that mirror the IT service lifecycle.
D. Activities and processes into phases, which are directed by Management Reviews that mirror the IT service lifecycle.
Which SMF provides root cause analysis?
A. Incident Management
B. Problem Management
C. Stabilizing
D. Testing
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