Complying with applicable policies, laws and regulations is the goal of which SMF?
A. Envisioning SMF
B. Governance, Risk and Compliance SMF
C. Policy SMF
D. Service Monitoring and Control SMF
What is a goal of the Plan phase?
A. Delivered Services are adaptable to the changing needs of the business
B. Packaged product deployments are deployed in line with business requirements
C. To ensure that deployed services operated in line with the agreed-to SLA targets
D. To establish an integrated approach to IT Service Management activities
Which is not an accountability as defined in the Team SMF?
A. Support
B. Service
C. Solutions
D. Stabilize
What is the main difference between the Manage Layer and the other Phases?
A. It is the first activity of the lifecycle approach.
B. Its processes take place in all phases of the lifecycle.
C. It is the closing activity of the lifecycle.
D. It is not part of the lifecycle at all.
Preparing the functional specification and solution design and preparing work plans belongs to which SMF?
A. Build
B. Deploy
C. Project Planning
D. Stabilize
What Management Review (MR) determines whether IT is working on the right things and clarifies the business value of proposed projects?
A. Policy and Control
B. Portfolio
C. Release Readiness
D. Service Alignment
When is the milestone review report signed off in the Project Planning SMF?
A. After approving the request for change
B. After approving the functional specification, master project plan and master schedule
C. After it has been transferred to IT Operations D. Before approving the functional specification, master project plan and master schedule
How many SMFs are there in the Operate phase?
A. Two
B. Three
C. Four
D. Five
Consider a change that has been performed before and is part of the operational practice of the business. What is the category of this change?
A. Minor
B. Standard
C. Major
D. Significant
What is a goal of Financial management?
A. Aligning IT strategy to organizational goals and objectives
B. Contributing to business cases for changes to IT services based on a sound understanding of the revenue gained
C. Ensure that the work required to successfully operate IT services has been identified and described
D. Prepare a risk assessment
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