SAP SAP Certifications C_TCRM20_72 Questions & Answers

• Question 41:

  In CRM Field Applications, which object is used to set up the sites and to influence the data distribution logic from a business perspective?

  A. BDoc Modeler

  B. Administration console

  C. Mobile Application Studio

  D. Object management

  Correct Answer: B

• Question 42:

  Which Customizing settings are required to bill an SAP CRM sales order?

  Note: There are 2 correct answers to this question.

  A. Billing Relevance setting in CRM sales order Customizing

  B. Billing Relevance setting in ERP sales item Customizing

  C. Billing Relevance setting in CRM sales item Customizing

  D. Item category determination of the CRM billing item category

  Correct Answer: CD

• Question 43:

  What is the purpose of condition maintenance groups in CRM pricing?

  A. To determine which condition types can be changed manually within a business transaction

  B. To control the condition exclusion logic in business transactions

  C. To determine which condition types have to be maintained in SAP CRM and which in SAP ERP

  D. To bundle condition tables and condition types for condition maintenance

  Correct Answer: D

• Question 44:

  What does partner processing within SAP CRM determine?

  Note: There are 3 correct answers to this question.

  A. The partners that are mandatory within business transactions

  B. The framework that is accessible for an Interaction Center agent

  C. The users who are authorized to maintain different business transactions

  D. The internal and external partners that are involved in transactions

  E. The sources that the system accesses to search for involved partners

  Correct Answer: ADE

• Question 45:

  Where in Customizing do you assign access sequences for the partner functions?

  A. Within the partner function category

  B. Within in the relationship category

  C. Within the Partner determination procedure

  D. Within transaction type

  Correct Answer: C

• Question 46:

  Which of the following are functions of the CRM Web Channel scenario? Note: There are 2 correct answers to this question.

  A. In a B2C Web Channel scenario, a new customer has a self-registration option.

  B. In a B2B Web Channel scenario, companies receive regular e-mail updates from their customers about purchased products and installation details.

  C. In a B2C Web Channel scenario, a new customer can access the Web Shop with a given user.

  D. In a B2B Web Channel scenario, there is a self-service information and maintenance tool for customers.

  Correct Answer: AD

• Question 47:

  There are several Interaction Center (IC) functions that help agents to work effectively within the IC application.

  Which of the following features are related to agent guidance?

  Note: There are 2 correct answers to this question.

  A. Knowledge article routing

  B. Service-level workflows

  C. Interactive scripting

  D. Intent-driven interaction

  Correct Answer: CD

• Question 48:

  Which assignments do you have to make in Customizing when setting up the condition technique for pricing?

  Note: There are 3 correct answers to this question.

  A. Assignment of condition types to access sequence

  B. Assignment of condition tables to access sequence

  C. Assignment of condition types to pricing procedure

  D. Assignment of access sequence to pricing procedure

  E. Assignment of access sequence to condition type

  Correct Answer: BCE

• Question 49:

  You want to define when an action should be processed, for example, 'immediate', 'when saving', or 'using selection report'.

  Which of the following can you use?

  A. Start condition

  B. Post Processing Framework

  C. Processing time

  D. Schedule condition

  Correct Answer: C

• Question 50:

  Which configuration object can be shared between a CRM business transaction and a billing type in SAP CRM?

  A. Organization profile

  B. Pricing procedure

  C. Subject profile

  D. Campaign determination procedure

  Correct Answer: B