SAP SAP Certifications C_TCRM20_72 Questions & Answers

• Question 31:

  You want to assign a key account manager to a customer.

  How can you do this in the standard SAP CRM system?

  A. Create a business partner template

  B. Create a business partner relationship

  C. Create an account hierarchy

  D. Create an account classification

  Correct Answer: B

• Question 32:

  What is the function of business partner roles?

  A. To identify the business partner number range

  B. To specify the tax rate

  C. To classify a business partner

  D. To determine the responsible sales organization

  Correct Answer: C

• Question 33:

  SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware.

  What Customizing is required before this can take place?

  A. Material master classification

  B. Base hierarchies

  C. Item categories

  D. Condition data

  Correct Answer: B

• Question 34:

  Which assignments do you need to make in Customizing when setting up organizational data determination in business transactions?

  Note: There are 2 correct answers to this question.

  A. You must assign at least one determination rule to a transaction type.

  B. For the "Organizational Model" determination rule type, you have to assign responsibilities directly in the rule.

  C. You have to assign an organizational data profile to a transaction type.

  D. You must assign at least one determination rule to an organizational data profile.

  Correct Answer: CD

• Question 35:

  Which of the following areas in SAP CRM focuses on an indirect sales process?

  A. Web Channel Management

  B. Partner Channel Management

  C. Live Web Collaboration

  D. Lead Management

  Correct Answer: B

• Question 36:

  A customer plans to implement CRM Field Applications.

  Which of the following functions and features are available on the customer's laptop without connecting to the back-end system?

  Note: There are 3 correct answers to this question.

  A. Determination of prices and discounts

  B. Determination of product availability

  C. Maintenance of calendar entries

  D. Creation of outbound deliveries

  E. Creation of quotations

  Correct Answer: ACE

• Question 37:

  Which of the following can you search for in an SAP CRM B2B Web shop?

  Note: There are 3 correct answers to this question.

  A. Opportunities

  B. Quotations

  C. Leads

  D. Orders E. Contracts

  Correct Answer: BDE

• Question 38:

  Which of the following are standard CRM Web Channel scenarios?

  Note: There are 2 correct answers to this question.

  A. Business to Consumer (B2C)

  B. Business to Business (B2B)

  C. Business to Partner (B2P)

  D. Business to Employee (B2E)

  Correct Answer: AB

• Question 39:

  Which of the following tasks are performed by users assigned to the standard Interaction Center Manager business role?

  Note: There are 3 correct answers to this question.

  A. Maintain categorization schemas.

  B. Manage call lists.

  C. Create rule policies.

  D. Process the agent inbox.

  E. Maintain Internet Transaction Server settings.

  Correct Answer: ABC

• Question 40:

  A brand owner works together with some partners to position new products in the market. They implement partner channel management.

  Which functions can they now use?

  Note: There are 3 correct answers to this question.

  A. Collaborative Showrooms can be used to incorporate partners in the e-commerce strategy.

  B. Distributed order management can be used for brand owners to let partners fulfill their orders.

  C. Marketing and sales processes - but not service processes - can be integrated within partner channel management.

  D. Distributed knowledge management can be used to set up an indexed search between the partners.

  E. Workflow capabilities can be used to distribute leads that are created by the brand owner to the appropriate partner.

  Correct Answer: ABE