SAP SAP Certifications C_TCRM20_72 Questions & Answers

• Question 21:

  Which of the following are part of a typical SAP CRM service process?

  Note: There are 2 correct answers to this question.

  A. Billing a service level agreement

  B. Performing resource planning for a service order

  C. Performing resource planning for a service confirmation

  D. Billing a service confirmation

  Correct Answer: BD

• Question 22:

  Which of the following are key capabilities of the SAP CRM application?

  Note: There are 3 correct answers to this question.

  A. Business planning

  B. Field applications

  C. Partner channel management

  D. Analytics

  E. Profitability analysis

  Correct Answer: BCD

• Question 23:

  In Account Management in SAP CRM, number assignment is determined by which of the following objects during account creation?

  A. Account classification

  B. Business partner category

  C. Grouping

  D. Role

  Correct Answer: C

• Question 24:

  You want to create a product promotion to be used in the Interaction Center or in the Web shop, and want to offer accessories for the new product.

  Where do you maintain accessories for the new product?

  A. In product master maintenance

  B. In Trade Promotion Management

  C. In the cross-sell/ up-sell/ down-sell rules

  D. In the top n list

  Correct Answer: A

• Question 25:

  You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy.

  Which of the following are steps to enhance a product master in SAP CRM with new fields?

  Note: There are 3 correct answers to this question.

  A. Create new attributes and a set type.

  B. Assign a product category to a product master.

  C. Assign a set type to a product category.

  D. Maintain a product catalogue with a list of characteristics.

  E. Assign a new product type to a set type.

  Correct Answer: ABC

• Question 26:

  When replicating business partners from SAP CRM to SAP ERP, what information in the business partner record determines the account groups that are assigned to a customer master?

  A. Business partner category

  B. Account grouping

  C. Account type

  D. Classification

  Correct Answer: D

• Question 27:

  What can you maintain in the SAP CRM organizational model?

  Note: There are 2 correct answers to this question.

  A. General attributes for organizational units

  B. Direct assignment of a responsible employee to an organizational unit

  C. Direct assignment of the responsible organizational unit in the employee master data

  D. Direct assignment of a responsible employee to a position

  Correct Answer: AD

• Question 28:

  For what purpose would you use account hierarchies?

  Note: There are 2 correct answers to this question.

  A. Account classification

  B. Pricing

  C. Contract management

  D. Reporting

  Correct Answer: BD

• Question 29:

  What is the common way to define multiple organizational structures in SAP CRM?

  A. Define multiple organizational structures using a matrix within the organizational model.

  B. Maintain organizational structures in SAP ERP and replicated them to SAP CRM.

  C. Integrate organizational structures for sales, service, and marketing in one organizational model.

  D. Use SAP GUI.

  Correct Answer: C

• Question 30:

  What can you do in the SAP CRM Web Channel?

  Note: There are 2 correct answers to this question.

  A. Create opportunities.

  B. Configure products using the Internet pricing and configurator (IPC).

  C. Create billing plans.

  D. Create orders with reference to a marketing campaign.

  Correct Answer: BD