Exam Details

  • Exam Code
    :C_TCRM20_72
  • Exam Name
    :SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP2
  • Certification
    :SAP Certifications
  • Vendor
    :SAP
  • Total Questions
    :85 Q&As
  • Last Updated
    :Jul 03, 2025

SAP SAP Certifications C_TCRM20_72 Questions & Answers

  • Question 11:

    Starting with a quotation document, you want to create a follow-up sales order document. Which of the following can you use to influence the copying control for business transactions?

    Note: There are 3 correct answers to this question.

    A. Copying control for transaction history

    B. Copying control for item categories

    C. Copying routines using a BAdI

    D. Copying control for transaction types

    E. Copying control for transaction profile

  • Question 12:

    Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.

    What should you consider during this upgrade project?

    Note: There are 2 correct answers to this question.

    A. "Core" business functions are automatically activated after the technical upgrade.

    B. Test catalogs for the business functions are included.

    C. Enhancements delivered with EHP1 are part of the new software.

    D. Enhancement package installation replaces Support Package installation.

  • Question 13:

    What tasks does an Interaction Center agent typically perform?

    Note: There are 3 correct answers to this question.

    A. Searches for an e-mail using the Interaction Center inbox.

    B. Qualifies a lead using a survey.

    C. Provides a solution to customer requests using the knowledge search.

    D. Answers questions on invoice amounts using the knowledge search.

    E. Runs a marketing campaign.

  • Question 14:

    How can an SAP end user with the role "Sales Professional" generate a report of all the activities with the status "open"?

    Note: There are 2 correct answers to this question.

    A. Create a new interactive report using the application wizard.

    B. Use the SAP InfoSet in the SAP GUI.

    C. Use the search function for activities.

    D. Create a new BI interactive dashboard with a BW query.

  • Question 15:

    A business scenario requires you to create a new customer-specific transaction type for quotations. Which of the following are possible subsequent tasks after you create this transaction type?

    Note: There are 2 correct answers to this question.

    A. Maintain item category determination.

    B. Maintain copying control.

    C. Maintain a business context profile.

    D. Maintain a dispatching rule policy.

  • Question 16:

    Which functions are available when you use the Opportunity of Type "sales methodology" in the standard SAP CRM system?

    Note: There are 2 correct answers to this question.

    A. Assessment (questionnaire)

    B. Offer management

    C. Sales assistant

    D. Marketing campaign reference

  • Question 17:

    What do you have to do to execute a marketing campaign?

    Note: There are 2 correct answers to this question.

    A. Release the action "Execute campaign"

    B. Set the status to "released".

    C. Assign a product to your campaign.

    D. Assign a target group to your campaign.

  • Question 18:

    In a marketing training you explain the functions to create segmentation models, segments and target groups.

    Which key point should the users remember?

    A. A segmentation model can contain segments, target groups, or target groups that are based on a segment.

    B. A target group that is already based on a segment can be assigned to another segment.

    C. A target group is updated automatically.

    D. A segment is a finite list of business partners that match a corresponding profile.

  • Question 19:

    Through a marketing campaign call list, an agent made a call to a prospect, who expressed interest.

    Which transaction types can the agent use to capture the prospect's interest?

    Note: There are 2 correct answers to this question.

    A. Quotation

    B. Opportunity

    C. Activity

    D. Lead

  • Question 20:

    You want to download existing SAP ERP customers to SAP CRM.

    Which Customizing steps must you perform?

    A. Create your own account group for the data transfer from SAP ERP to SAP CRM.

    B. Create the business partner account life cycle.

    C. Set up the mapping for the classification customer and an account group (PIDE).

    D. Set up the same number ranges in both systems (they must be equal).

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