The most important reason for management to review the company's quality system is to ensure that:
A. all audit findings have been addressed.
B. process yields and quality levels are being maintained.
C. the system continues to meet organizational goals.
D. the ISO standards for management review are being met.
A company uses a process in which all workers and departments that are involved in bringing a product to market are required to participate in all phases of product development, from concept through delivery. What type of engineering process is the company using?
A. Concurrent
B. Reliability
C. Quality
D. Manufacturing
The process of optimizing a supply-chain network requires all parties to:
A. maintain agreed-upon safety stock to ensure steady supply
B. give up some independence in pursuit of shared objectives
C. maintain their own inspection departments
D. adjust capacity in anticipation of market shifts
A shop floor technician has recorded the following data:
Machine 1 has an average of 12.6 inches for 10 samples.
Machine 2 has an average of 12.5 inches for 20 samples.
The samples taken from these two machines can be compared in which of the following ways, if any?
A. They are statistically the same parts.
B. They are statistically different parts.
C. They cannot be compared because they have used different sample sizes.
D. They cannot be compared without knowing the standard deviations of the samples.
It is the team sponsor's responsibility to:
A. review and support the efforts of the team
B. set agendas and manage team meetings
C. coach members in tools and processes
D. help team members prepare presentations for management
A potential customer has approached a manufacturer to provide a finished product based on the customer's design. The customer has indicated that the chosen supplier will have to meet a contractual requirement to have an auditable quality system. Which of the following standards will provide appropriate guidance for the manufacturer in meeting this customer's requirements?
A. ISO 17025
B. ISO 9000
C. ISO 9001
D. ISO 14001
When sending an e-mail in English to a person in a country where English is not the primary language, a manager should use which of the following techniques?
A. Keep the message as short as possible
B. Use standard English words and phrases
C. Use phrases that evoke the same mental images in both languages
D. Avoid using punctuation
Which of the following actions is most likely to cause a delay in a project?
A. Revisions to cost estimates
B. Expansion of the project scope
C. Overestimates of task timelines
D. Customer confirmation of the project design
Which of the following characteristics is descriptive of a customer-supplier partnership?
A. The supplier is viewed as a resource for gaining a competitive edge.
B. Product problems are resolved through the customer's material review board.
C. The supplier determines requirements for product design.
D. The cost of goods and services is the primary basis of the relationship.
A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?
A. Review the specification limits with engineering
B. Perform 100% inspection on incoming parts from this supplier
C. Require the supplier to provide a certificate of conformance for each lot
D. Reject all lots until the supplier corrects the problem
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