Which of the following factors would reduce the effectiveness of a training session on quality basics?
A. Presenting the training in simplistic language
B. Ensuring that all participants are at a similar level
C. Determining the value of the training before providing it
D. Providing theoretical rather than practical uses for the training
Which of the following terms is generally referred to as capital expenditure?
A. Current assets
B. Fixed assets
C. Variable expenses
D. Long-term debt
Which of the following content areas should be stressed during quality facilitator training?
A. Design theory
B. Performance management data
C. Report writing
D. Continuous improvement tools
The new project manager for a company's ISO 9000 recertification effort is not getting cooperation from a majority of department heads. This situation is most commonly caused by:
A. a lack of publicity about the project
B. a lack of ISO 9000 training for department heads
C. a lack of support from top management
D. too great a workload in the individual departments
The first step to establishing a supplier certification program is to:
A. develop and distribute a requirements manual to potential suppliers
B. establish and distribute the supplier audit schedule
C. identify the existing long-term suppliers
D. document the program goals and define various responsibilities
A company is considering converting a portion of its existing manufacturing space to storage in order to reduce dependence on an external warehouse. The following information reflects the results of a cost-benefit analysis.
Building construction changes $15,000 Reduced transportation $25,000 Manufacturing layout changes $36,000 Increased internal storage capacity $48,000
What is the total dollar benefit to be expected when the project is completed?
A. $48,000
B. $73,000
C. $76,000
D. $84,000
A well-liked and highly regarded member of the inspection staff is reluctant to formally reject products and write failure reports, for fear of alienating coworkers. To motivate the inspector to change this behavior, the quality manager must address the inspector's hierarchical needs at what level?
A. Physiological
B. Safety
C. Social
D. Ego
In a customer-driven company, one of the key roles of the sales function should be to:
A. develop design ideas for new products
B. help resolve customer complaints
C. support long-term customer retention efforts
D. introduce new customers to executive management
On a project team, the facilitator's role is that of:
A. mediator
B. evaluator
C. scribe
D. timekeeper
Water is delivered to ice-cube trays that are placed in freezers at less than -6?centigrade. The trays are removed from the freezers after six hours. If the water has not completely frozen, the trays are returned to the freezer until freezing is complete. The ice-cubes are then removed from the trays, inspected, and placed in bags. Defective cubes are discarded. The bags filled with cubes are kept in storage freezers. Alarms are sounded if a freezer's temperature goes above -6? centigrade. It has been shown that water in the ice-cube trays will freeze in six hours at -6?centigrade or less. Which of the following changes to the quality process would result in the most cost-effective improvement?
A. Conducting early in-process inspections for accepting good products and rejecting bad products
B. Scrapping the complete tray when one or more cubes is defective
C. Conducting a root-cause analysis when a tray fails to freeze within six hours
D. Decreasing in-process inspections to reduce appraisal costs
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