ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 431:

  Which of the following techniques contributed to successful quality training?

  A. Providing detailed explanations of any theories presented

  B. Compressing multiple lessons into a single training module

  C. Asking line managers to present the training

  D. Using everyday challenges as problems to solve

  Correct Answer: D

• Question 432:

  A training director who needs to link specific training modules to the organization's business needs should ask area managers which of the following questions?

  A. "What performance gaps could be filled by training your employees?"

  B. "What training courses have your employees taken in the past?"

  C. "What kind of training courses would you like to see developed?"

  D. "Which existing training courses should be revised in order to benefit your employees the most?"

  Correct Answer: A

• Question 433:

  In a customer segmentation process, identifying "significant impacts" is also known as looking for the:

  A. useful many

  B. vital few

  C. hidden customers

  D. end users

  Correct Answer: B

• Question 434:

  Which of the following methods will help a company measure levels of customer-perceived quality?

  A. Analyze field failure reports

  B. Review capability tests that indicate failure-free production

  C. Monitor the number of warranty claims

  D. Conduct focus group studies

  Correct Answer: D

• Question 435:

  A company should develop or expand its quality policy in order to:

  A. document demands on its suppliers

  B. describe its fundamental quality beliefs

  C. increase the output of its employees

  D. improve the cycle time of its products

  Correct Answer: D

• Question 436:

  Which of the following levels of the work breakdown structure (WBS) includes an explanation of the purpose of the project?

  A. Project

  B. Phase

  C. Activity

  D. Task

  Correct Answer: D

• Question 437:

  Water is delivered to ice-cube trays that are placed in freezers at less than -6?centigrade. The trays are removed from the freezers after six hours. If the water has not completely frozen, the trays are returned to the freezer until freezing is complete. The ice-cubes are then removed from the trays, inspected, and placed in bags. Defective cubes are discarded. The bags filled with cubes are kept in storage freezers. Alarms are sounded if a freezer's temperature goes above -6? centigrade. It has been shown that water in the ice-cube trays will freeze in six hours at -6?centigrade or less.

  

  Which of the following correctly depicts the flowchart for the process?

  A. 1

  B. 2

  C. 3

  D. 4

  Correct Answer: C

• Question 438:

  If a bicycle manufacturer uses computer-based manufacturing techniques to produce form-fitting bicycles from customer measurements, the process is best described as:

  A. adaptive quality

  B. nominal group technique

  C. mass customization

  D. lot-build manufacturing

  Correct Answer: A

• Question 439:

  What is the first step that must be performed to develop a "house of quality"?

  A. Perform a benchmarking study of best in class companies.

  B. Identify the customers' needs, wants, and desires.

  C. Obtain support from top management.

  D. Hire a quality professional to lead the effort.

  Correct Answer: B

• Question 440:

  Which of the following actions will help to ensure that a customer will want to return after a bad experience?

  A. Issuing a written apology from top management

  B. Providing a speedy resolution by front-line associates at the time of complaint

  C. Offering a price reduction within 30 days after receiving a complaint

  D. Asking the customer to complete a complaint form as part of the quality improvement process

  Correct Answer: D