Which of the following is the best tool to use to identify the specific tasks needed to complete a project?
A. PERT
B. Activity network diagram
C. Work breakdown structure
D. Critical path method
Which of the following characteristics is expected in a leader but not a manager?
A. Making plans for the future
B. Developing quality goals
C. Organizing materials and methods
D. Envisioning the organization's future
A new quality manager just found out that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now. If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?
A. Hire more inspectors and allocate more equipment to cover the new jobs
B. Attempt to improve communications regarding pending contracts and negotiations
C. Write a procedure specifying quality department review of new contracts and add it to the company manual
D. Meet with the other department heads to flowchart an advanced quality planning process
Traditional benefit-cost analyses can impede performance-improving technology investments because traditional analyses often fail to
A. consider intangible benefits
B. consider short-term benefits
C. measure reduction of direct-labor costs
D. estimate the cost of capital
Which of the following aspects is important to a successful strategic planning process?
A. Individual departments having their own set of goals
B. Removing the flexibility of the planning process
C. Separating planning from the management process
D. Involving personnel from all levels of the organization
In any work environment, which of the following statements is true about human conflict?
A. It is normal and unavoidable.
B. It is eliminated by everyone having common goals.
C. It is an indication of a weak quality system.
D. It should be avoided to promote effective teamwork.
Which of the following is best defined as the outline of a quality system structure that also serves as a permanent reference in the implementation and maintenance of that system?
A. The quality manual
B. The quality plan
C. Quality procedures
D. Quality records
Members of a strategic quality management council have which of the following responsibilities?
A. Acting as a review board for procedure changes
B. Participating in policy formation
C. Evaluating customer complaint data
D. Developing training objectives
Rank in order, from first to last, the following steps in the supplier certification process.
1.
Monitor performance
2.
Develop criteria and process
3.
Report results and award certification
4.
Evaluate suppliers
A. 2, 4, 3, 1
B. 2, 1, 3, 4
C. 4, 2, 1, 3
D. 4, 1, 2, 3
Which of the following is characteristic of special cause variation?
A. They are not always present in a process.
B. They are systemic problems that cannot be corrected.
C. They result from all of the small differences that exist in all processes.
D. Individually, they can have a small effect on variation.
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