ASQ ASQ Certifications CMQ-OE Questions & Answers

• Question 221:

  Which of the following tools can be used to estimate the expected percentage of defective material in a process that is in statistical control?

  A. Control chart

  B. Radar chart

  C. Process capability study

  D. Prioritization matrix

  Correct Answer: C

• Question 222:

  According to Juran, the one element that is present in all corporate successes and absent in most failures is

  A. positive market conditions

  B. a reward and recognition program

  C. top management involvement

  D. properly trained quality staff

  Correct Answer: C

• Question 223:

  Which of the following tools is used to determine whether special cause variation exists in a process?

  A. Fishbone diagram

  B. Cause and effect diagram

  C. Control chart

  D. Pareto chart

  Correct Answer: C

• Question 224:

  When a team seems unable to stay focused, which of the following actions by the team leader will be most effective?

  A. Using an agenda with time estimates for each item

  B. Replacing team members who cause distractions with new members

  C. Assigning team members to write topics or items on flipcharts for all the members to see

  D. Reminding the team members that they are individually responsible for the team's overall success

  Correct Answer: A

• Question 225:

  Which of the following training evaluation methods is easiest to perform but has the most limited value?

  A. Behavior

  B. Learning

  C. Reaction

  D. Results

  Correct Answer: C

• Question 226:

  The process of requisitioning, ordering, and obtaining purchased material has been causing conflicts among three different departments. Representatives of each department have formed a cross-functional team that will use process mapping to define all elements of the process and to redesign the process, if necessary.

  As the team first starts meeting, its members have widely varying views of how the process works and the purpose of the mapping procedure. In the first few meetings, the team should place considerable emphasis on

  A. documenting individual views of the existing process

  B. deciding which analytical tools to use

  C. establishing a sense of team cooperation

  D. determining general characteristics of the revised process

  Correct Answer: A

• Question 227:

  The study of human behavior within a moral context can be described as

  A. morality

  B. ethics

  C. trust

  D. legality

  Correct Answer: B

• Question 228:

  Which of the following formulas is used to determine a company's working capital?

  A. Current assets minus current liabilities

  B. Total debt minus total assets

  C. Cash flow minus current liabilities

  D. Total debt divided by total assets

  Correct Answer: A

• Question 229:

  If an organization currently has no strategic plan, the primary focus for a newly hired, senior-level quality manager should be to

  A. select a strategic planning model that is simple enough to deploy in the existing business environment

  B. create a survey to identify a starting point for a strategic plan

  C. determine senior management's level of commitment for a strategic planning effort

  D. identify the operational planning that has been completed in the past

  Correct Answer: C

• Question 230:

  Recent analysis by a quality engineer indicates that a significant number of field failures are attributable to one component. Further research reveals that the component in question was neither designed nor manufactured to the customer's specifications. A potential for personal injury from the failure of this component exists, but to date no injuries have been reported. In this situation, the quality manager should take which of the following actions first?

  A. Meet with the design group and initiate appropriate corrective actions

  B. Discuss the data with the company's legal staff

  C. Notify senior management of the situation

  D. Ask the quality engineer to lead a cross-functional team to investigate the root cause of the problem

  Correct Answer: D