IIBA IIBA Certifications CCBA Questions & Answers

• Question 71:

  B. Functional Decomposition for the current initiative

  C. Lessons learned from previous initiatives

  D. Process modelling from previous initiatives

  Correct Answer: C

  According to the BABOK?v3 guide, the purpose of survey and

• Question 72:

  A business analyst (BA) is assessing risks on a project addressing the implementation of a new web portal. Which of the following would the BA classify as a project risk?

  A. Customer service ratings will increase with the new system

  B. Current infrastructure may not support increased performance

  C. Expenditures are currently below budgeted estimates

  D. Support calls will increase if the change is not performed

  Correct Answer: B

  According to the BABOK Guide, a project risk is an uncertain event or condition that, if it occurs, has a positive or negative effect on one or more project objectives1. Among the four options, only B describes a potential negative effect on the project objective of implementing a new web portal. If the current infrastructure cannot support the increased performance of the new system, it may cause delays, errors, or failures in the project delivery. Therefore, the correct answer is B.

• Question 73:

  You are a business analyst for your organization. Your current business analysis endeavor includes working with stakeholders located in offices around the world. Because these stakeholders are dispersed, what is likely to increase in this endeavor as opposed to a collocated group of stakeholders?

  A. Costs

  B. Face-to-face meetings

  C. Communication needs

  D. Risks

  Correct Answer: C

  Of all these possible choices, the best answer is that communication needs will increase. Because complex projects often involve non-collocated stakeholders, it may be necessary to travel more often, have more teleconferences or video

  conferences, or take other measures to provide accurate and consistent communications across offices, countries, and time zones.

  B is incorrect. Face-to-face meetings are often the best type of communication, but this isn't the best choice presented.

  D is incorrect. Risks do not necessarily increase because the stakeholders are not collocated. A is incorrect. Costs do not necessarily increase in the business analysis approach because of the dispersed stakeholders.

• Question 74:

  A key stakeholder has requested an extensive range of performance measures for a replacement workflow system. A business analyst (BA) has decided to work closely with the stakeholder to validate the performance measures requested. The BA will be ensuring that the performance measures:

  A. are ether qualitative or quantitative measurements, but not both.

  B. align to industry benchmarks gathered for similar solution implementations.

  C. are written in the correct format. using the agreed standards and terminology.

  D. align with other measures within the broader context of the solution.

  Correct Answer: D

  The correct answer is D. The BA will be ensuring that the performance measures align with other measures within the broader context of the solution. This means that the performance measures are consistent with the business goals,

  objectives, and strategies of the organization and the stakeholders. The performance measures should also be aligned with the expected benefits and outcomes of the solution. This will help to evaluate the effectiveness and efficiency of the

  solution and its impact on the business value.

  The other options are incorrect because:

  Option A is incorrect because performance measures can be both qualitative and quantitative, depending on the nature and scope of the solution and the stakeholder needs. Qualitative measures are based on subjective judgments, opinions,

  or perceptions, while quantitative measures are based on numerical data, statistics, or calculations.

  Option B is incorrect because aligning performance measures to industry benchmarks is not a validation technique, but a comparison technique. Industry benchmarks are standards or best practices that can be used to compare or evaluate

  the performance of a solution against similar solutions in the same domain or sector. However, industry benchmarks may not reflect the specific needs and expectations of the stakeholders or the organization. Option C is incorrect because

  writing performance measures in the correct format, using the agreed standards and terminology, is not a validation technique, but a documentation technique. The format and language of performance measures should be clear, concise, and

  consistent, but they do not guarantee that the performance measures are relevant, feasible, or reliable.

• Question 75:

  Several user groups are impacted by a proposed change to their daily work flow. How should the business analyst (BA) convey these changes so that the user groups understand the impact?

  A. Develop a data model diagram

  B. Create business process models

  C. Write functional requirements

  D. Establish a communication plan

  Correct Answer: B

  A business process model describes the sequential flow of work across defined tasks and activities through an enterprise or part of an enterprise. A system process model defines the sequential flow of control among programs or units within a computer system. A program process flow shows the sequential execution of program statements within a software program. A process model can also be used in documenting operational procedures.

• Question 76:

  The Chief Information Officer (CIO) of a large financial services firm with many technology applications was formally reviewing all ongoing projects and noticed that the requirements were complex and difficult to follow. The CIO asks the business analyst (6A) what would improve the stakeholder's ability to understand the requirements. Which of the following will improve the requirements quality?

  A. Traceability matrices

  B. IEEE /ISO 29148 requirements standards

  C. Additional requirements attributes

  D. Matrix documentation formats

  Correct Answer: B

  The BA should improve the stakeholder's ability to understand the requirements by following the IEEE/ISO 29148 requirements standards. This is because IEEE/ISO 29148 is an international standard that provides guidelines for developing good quality requirements. The standard covers aspects such as requirements processes, elicitation, analysis, documentation, validation, and management. Following the standard can help to ensure that the requirements are clear, complete, consistent, traceable, verifiable, and modifiable. The other options are not as effective or comprehensive as following the standard.

• Question 77:

  Which of the following is used to define and document the business analysis approach?

  A. Structured walkthrough

  B. Progressive elaboration

  C. Process modeling

  D. Decision analysis

  Correct Answer: C

  Process modeling is used to define and document the business analysis approach. D is incorrect. Decision analysis is used to rate available methodologies against organizational needs and objectives. A is incorrect. Structured walkthrough is used as a means of validating a created, selected, or tailored business analysis approach. B is incorrect. Progressive elaboration describes the process of providing more and more information through incremental details. It is a form of deductive reasoning to go from a very broad set of requirements to the exact details on the requirements.

• Question 78:

  A business analyst (BA) has determined that "Product Box", a collaboration game, will provide a fun way to engage the stakeholders when working on prioritizing the list of features. What should the BA do?

  A. Ensure buy-in from key stakeholders

  B. Send out an agenda in advance

  C. Research ideas for the new product

  D. Consider meeting logistics

  Correct Answer: B

  Formal elicitation activity, the business analyst should prepare and share an agenda with all the elicitation participants well in advance of the session.

• Question 79:

  Verification of requirements on the projects have highlighted an issue regarding misunderstanding of design models among key stakeholders. A major reason cited for the misunderstanding was the technical jargon and models used in the documentation. What must the business analyst (BA) do to improve the understanding?

  A. Ensure completeness within the models used

  B. Verify that elements within the models are used consistently

  C. Represent design models using common terminology

  D. Check for compliance with organization standards

  Correct Answer: C

  The BACCM can be used to: describe the profession and domain of business analysis, communicate about business analysis with a common terminology, evaluate the relationships of key concepts in business analysis, perform better business analysis by holistically evaluating the relationships among these six concepts, and evaluate the impact of these concepts and relationships at any point during a work effort in order to establish both a foundation and a path forward.

• Question 80:

  One of the techniques to assess capabilities in an organization is to use SWOT. What does SWOT accomplish?

  A. SWOT reviews your strengths, weaknesses, opportunities, and threats.

  B. It identifies how current capabilities match up against the influencing factors.

  C. It assesses the strength, weaknesses, opportunities, and threats.

  D. SWOT is a goal setting technique that means "Sweat Works Over Time."

  Correct Answer: B

  The best answer to what SWOT accomplishes is that it identifies how current capabilities (strengths and weaknesses) match up against the influencing factors (opportunities and threats). C is incorrect. While this answer does provide the key

  of what SWOT stands for, it's not the best answer for what SWOT accomplishes. A is incorrect. This answer does use the legend of SWOT, but it does not define the purpose of SWOT.

  D is incorrect. This isn't a valid statement about SWOT.