IIBA IIBA Certifications CCBA Questions & Answers

• Question 371:

  As part of a strategic initiative, a bank decides to expand operations to a new country where the most commonly used language is Spanish. The bank's current mobile application only supports English. The organization initiates a project to provide local language support for the app. From which level did the business need originate?

  A. Middle management

  B. External drivers

  C. Bottom up

  D. Top down

  Correct Answer: C

  A business need may be identified at many different levels of the enterprise: From the top- down: a strategic goal that needs to be achieved. From the bottom-up: a problem with the current state of a process, function or system. From middle management: a manager needs additional information to make sound decisions or must perform additional functions to meet business objectives. From external drivers: customer demand or business competition in the marketplace.

• Question 372:

  A new product that is tablet-enabled is being considered to replace an older product to process orders. The data captured is sent to existing downstream applications which are not being updated. What is the first thing that a business analyst (BA) should consider?

  A. Conducting a vendor assessment

  B. Performing an interface analysis

  C. Identifying constraints and dependence

  D. Developing process and data models

  Correct Answer: B

  An interface analysis is a technique to identify and specify the information that is exchanged across system boundaries. It helps to ensure that the data captured by the new product is compatible with the existing downstream applications. A vendor assessment, a process and data model, and constraints and dependencies are not the first things to consider in this scenario.

• Question 373:

  An organization has two different solutions to grow its business. One project is worth $375,000 to the organization. The second project is worth $565,000 to the business. The organization can only do one of the projects and elects to do the second project for $565,000. What is the opportunity cost of this decision?

  A. $190,000

  B. $565,000

  C. $375,000

  D. $940,000

  Correct Answer: C

  The opportunity cost is the whole amount of the opportunity that can be seized. In this instance, the opportunity cost is $375,000, as this is the project that the organization can't do. B is incorrect. This answer is the value of the project the

  organization has elected to do. A is incorrect. $190,000 is the difference between the two projects and does not reflect the opportunity cost.

  D is incorrect. This is the value of both projects combined and does not represent the opportunity cost.

• Question 374:

  A business analyst (BA) is working on a project to revise the way a company bills its customers. At the onset of the project, the BA creates the following matrix:

  A. Stakeholder analysis

  B. Strategy analysis

  C. Root cause analysis

  D. Business capability analysis

  Correct Answer: A

  The matrix that the BA created at the onset of the project to revise the way a company bills its customers is a stakeholder analysis matrix. A stakeholder analysis matrix is a table that shows the characteristics, needs, expectations, and

  influences of stakeholders. A stakeholder analysis matrix can help to identify and prioritize the relevant stakeholders for a project or a solution.

  The other options are incorrect because:

  Option B is incorrect because strategy analysis is not a matrix, but a knowledge area. Strategy analysis is a set of tasks and techniques that are used to understand the current state, define the future state, assess risks, and define change

  strategy for an organization or a project.

  Option C is incorrect because root cause analysis is not a matrix, but a technique. Root cause analysis is a technique that is used to identify and address the underlying or fundamental causes of a problem or an opportunity. Option D is

  incorrect because business capability analysis is not a matrix, but a technique. Business capability analysis is a technique that is used to identify and evaluate the capabilities or skills that enable an organization to achieve its goals or

  outcomes.

• Question 375:

  A business analyst (BA) is in the process of eliciting requirements. It has been determined that not all requirements can be implemented by the project deadline due to complexity. What must the BA do to ensure maximum benefit for the stakeholders?

  A. Ensure users are trained based on requirements

  B. Apply quality control on requirements

  C. Utilize requirements documentation template

  D. Maintain requirements based on priority

  Correct Answer: D

  This is because when the requirements are complex and cannot be implemented by the project deadline, the BA should prioritize the requirements based on their value, urgency, and dependency, and communicate the priority to the project team and the stakeholders. This way, the BA can ensure that the most beneficial requirements are delivered first, and the expectations of the stakeholders are managed. Ensuring users are trained based on requirements (A) is not relevant to the question, as it is a post-implementation activity. Applying quality control on requirements (B) is a good practice, but it does not address the issue of complexity and deadline. Utilizing requirements documentation template ?is not a valid option, as it does not affect the prioritization or implementation of the requirements. References: CCBA Practice Test, CCBA Mock Test

• Question 376:

  The business analyst (BA) assigned to support a legacy system has developed a customer survey to assess its usability. Before distributing the survey, what should the BA do?

  A. Validate the survey with the project sponsor

  B. Observe customer interaction with the system

  C. Review the risk register with the project sponsor

  D. Update the project plan to include the survey

  Correct Answer: B

  The business analyst (BA) should observe customer interaction with the system before distributing the survey to assess its usability. According to the BABOK Guide, observation is "a technique used to elicit information by viewing and understanding activities and their context" 4. By observing the customer interaction with the system, the BA can gain insights into the actual usage, behavior, problems, and preferences of the customers, which can help the BA design a more effective and relevant survey. Validating the survey with the project sponsor, reviewing the risk register with the project sponsor, and updating the project plan to include the survey are important steps, but they should be done after observing the customer interaction with the system. References: 4: BABOK Guide, Version 3, Section 10.24 Observation

• Question 377:

  Complete this sentence in regard to the level of abstraction. Requirements need to say needs to be done, not to do it.

  A. What, when

  B. Requirements, who needs

  C. What, how

  D. Requirements, how much

  Correct Answer: C

  Requirements need to say what needs to be done, not how to do it. A is incorrect. This isn't a valid statement about the level of abstraction, as the schedule isn't addressed. B is incorrect. This isn't a valid statement about the level of abstraction, as the resources and project team aren't addressed. D is incorrect. This isn't a valid statement about the level of abstraction, as the cost of the requirements is not addressed.

• Question 378:

  A solution that was implemented several years ago has achieved its stated objective of consolidating data from multiple sources. However, end user feedback reveals problems and inefficiencies. What should the business analyst (BA) do first?

  A. Perform a root cause analysis

  B. Recommend corrective measures

  C. Identity any lessons learned

  D. Revise the business objectives

  Correct Answer: A

  The first thing that the BA should do is perform a root cause analysis. Root cause analysis is a technique for identifying and analyzing the underlying causes of a problem or an issue2. By performing a root cause analysis, the BA can find out why the solution that was implemented several years ago is causing problems and inefficiencies for the end users, and what factors are contributing to them. This will help the BA to define the problem statement, determine the scope of the analysis, and identify potential solutions. References: 2: BABOK Guide v3, Section 10.25

• Question 379:

  When a business analyst is using alternative generation, what should she always include as an output?

  A. The cost of all requirements, some requirements, and a few core requirements

  B. The schedule of implementation for each solution

  C. The option of doing nothing

  D. The cost of each solution

  Correct Answer: C

  Whenever generating alternatives, the business analyst should always include the option of doing nothing. A is incorrect. The best answer is to include the option of doing nothing; the cost of the requirements isn't an in-depth consideration at this point. B is incorrect. The schedule for the implementation is often considered, but the option of doing nothing should always be considered. D is incorrect. The cost of each solution isn't the best choice for this QUESTION.

• Question 380:

  You are the business analyst for your organization and you're working with several stakeholders to identify, manage, and approve requirements. Your organization requires using a plan-driven approach to business analysis and changing management. In this approach, who is most likely to approve changes to requirements?

  A. Change control board

  B. Requirements owner

  C. Project sponsor

  D. Project manager

  Correct Answer: A

  Change Control Board is a collection of managers, requirement owners, and key stakeholders that review the validity, need, impact, and full consideration of a change request to determine whether the change should be approved or declined. This approach is the most likely answer for a plan-driven business analysis environment. B is incorrect. The requirements owner isn't the best answer for a plan-driven approach. C is incorrect. The project sponsor won't make this decision. D is incorrect. The project manager rarely has change control authority over requirements, so this choice is not valid.