IIBA IIBA Certifications CCBA Questions & Answers

• Question 131:

  A recent survey shows that a newly implemented system has features that the users have never used. Upon reviewing the survey report, the Chief Executive Officer (CEO) highlighted that the company must avoid future implementations with functionality that does not provide any business value. What must the business analyst (BA) do to ensure future requirements meet a business need?

  A. Consider business relevance while tracing requirements

  B. Choose appropriate format to communicate requirements

  C. Ensure test scenarios align to business requirements D. Facilitate a focus group with users to get feedback

  Correct Answer: A

  According to the BABOK Guide, considering business relevance while tracing requirements is a technique for maintaining requirements. This technique can help the BA ensure future requirements meet a business need, as it involves linking each requirement to a business objective or goal that provides value to stakeholders. By doing so, the BA can avoid implementing functionality that does not provide any business value or align with stakeholder needs. Therefore, the correct answer is A.

• Question 132:

  For a new account payable (AP) solution, the solution owner has provided the business analyst (BA) with goals the AP management team would like the solution to support. To ensure the solution meets these needs, the BA documents key performance indicators (KPIs). Which of the following is an example of a KPI?

  A. "The solution will send payment notification to the account holder after successful processing

  B. "The solution will report the average number of days an account payment is outstanding"

  C. "The solution will reduce the payment processing time from three days to two days"

  D. "The solution will enable account holders to make account payments via a web form"

  Correct Answer: B

  "The solution will report the average number of days an account payment is outstanding" is an example of a key performance indicator (KPI). A KPI is a measurable value that demonstrates how effectively an organization or a solution is achieving its key business objectives or goals. KPIs can help to monitor and evaluate the performance of a solution or an organization over time, identify areas of improvement, and support decision making. The average number of days an account payment is outstanding is a KPI that measures how well the AP solution supports the goal of timely payment processing.

• Question 133:

  A certain stakeholder requirement has been analyzed and broken down into several solution requirements, each affecting a different IT system. After solution design, the business analyst (BA) receives feedback that one of the IT systems will take longer than anticipated to implement. What requirements artifact or technique will assist the BA in better understanding the related requirements?

  A. MoSCoW prioritization

  B. Backlog management

  C. Requirements documentation

  D. Traceability matrix

  Correct Answer: D

  Traceability supports change control by ensuring that the source of a requirement or design can be identified and other related requirements and designs potentially affected by a change are known.

• Question 134:

  An organization is experiencing long contracting life cycles when establishing annual contracts with its customers. Upon initial investigation, the outdated application was thought to be the cause, however based on further analysis the business process is found to be flawed. The business analyst (BA) wants to model the people involved in the process. Which of the following techniques models the responsibilities of these stakeholders?

  A. Roles and Permissions Matric

  B. Data Flow Diagram

  C. Use Cases and Scenarios

  D. Activity Flow

  Correct Answer: C

  The technique that models the responsibilities of these stakeholders involved in a process is use cases and scenarios. This is because use cases and scenarios are techniques that describe how a stakeholder interacts with a solution to achieve a specific goal or outcome. Use cases and scenarios can model the responsibilities of these stakeholders by defining their roles, actions, inputs, outputs, conditions, etc. in relation to a process. The other options are not as effective or suitable as use cases and scenarios.

• Question 135:

  A client wants to rehire a business analysis consulting firm for another project. The assigned business analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots of technical jargon that the client could not fully understand. Based on the feedback, the consulting company should:

  A. recommend a new methodology which is the latest trend in the industry.

  B. assign a different BA to the project.

  C. discuss the feedback during the brainstorming sessions after project completion.

  D. identify performance metrics before commencing work.

  Correct Answer: D

  This is because performance metrics are measurable indicators that help to evaluate the effectiveness and efficiency of the business analysis work. By identifying the performance metrics before starting the project, the consulting company can set clear expectations, monitor progress, and demonstrate value to the client. Recommending a new methodology (A) is not a valid option, as it does not address the feedback about the technical jargon in the documents. Assigning a different BA to the project (B) is not a good option, as it may disrupt the rapport and trust that the assigned BA has built with the stakeholders. Discussing the feedback during the brainstorming sessions after project completion ?is a good practice, but it is too late to improve the current project outcome. References: CCBA Practice Test, CCBA Mock Test

• Question 136:

  A business analyst (BA) develops a template to document the product feature requirements for an enterprise software solution. Within the template, the BA includes the following additional information: source, priority level, level of complexity,

  and last modified date.

  What does the additional information describe?

  A. Requirement analysis

  B. Requirement traceability

  C. Requirement attributes

  D. Requirement management

  Correct Answer: C

  The additional information that the BA included in the template to document the product feature requirements for an enterprise software solution describes requirement attributes. Requirement attributes are characteristics or properties of requirements that provide additional information or context for the requirements. Requirement attributes can help to identify, organize, prioritize, trace, and manage requirements. The other options are incorrect because: Option A is incorrect because requirement analysis is not the additional information that the BA included in the template to document the product feature requirements for an enterprise software solution, but a knowledge area that involves tasks and techniques for structuring, refining, elaborating, and evaluating requirements. Option B is incorrect because requirement traceability is not the additional information that the BA included in the template to document the product feature requirements for an enterprise software solution, but a technique that involves establishing and maintaining relationships among requirements and other related items such as stakeholders, objectives, deliverables, etc. Option D is incorrect because requirement management is not the additional information that the BA included in the template to document the product feature requirements for an enterprise software solution, but a knowledge area that involves tasks and techniques for maintaining and controlling changes to requirements throughout their life cycle.

• Question 137:

  The business analyst (BA) has traced the requirements for the interaction between a customer and the new online ordering system. Besides enabling the BA to ensure quality of the requirements to stakeholders, tracing the requirements will also enable the BA to:

  A. show all of the decision points in the business process.

  B. illustrate the relationships between relevant requirements.

  C. capture all users that will be impacted by the project.

  D. detail the inner workings of the system being changed.

  Correct Answer: B

  Tracing the requirements for the interaction between a customer and the new online ordering system will enable the business analyst (BA) to illustrate the relationships between relevant requirements. According to the BABOK Guide, requirement traceability is "the ability to track the origin and evolution of a requirement and its relationship to other requirements" 3. By tracing the requirements, the BA can show how the requirements are aligned with the business objectives, how they support each other, and how they affect the scope, quality, and risk of the solution. Showing all of the decision points in the business process, capturing all users that will be impacted by the project, and detailing the inner workings of the system being changed are possible outcomes of tracing the requirements, but they are not the primary purpose of the technique. References: 3: BABOK Guide, Version 3, Section 7.6 Trace Requirements

• Question 138:

  You are the business analyst for your organization and you're training Marcy, a new business analyst, on how requirements are formed. Which one of the following best describes how requirements are formed?

  A. Stakeholders' needs, wants, and expectations

  B. Solutions-based approach

  C. Change-driven approach

  D. Risk and reward solution

  Correct Answer: A

  Requirements are based on stakeholders' needs, wants, and expectations. This is why it's important to identify stakeholders and requirements gathering processes early in the project to quickly and accurately capture requirements. B is incorrect. This is not a valid answer to the

• Question 139:

  Marcy is working with stakeholders to understand the stakeholders' needs as part of the business requirements. The stakeholders are describing their needs for new computers for their designers. The stakeholders have specifications, monitors, and software selected for the business requirements. What are the stakeholders actually defining in this scenario?

  A. Solutions

  B. Perceived problems

  C. Perceived needs

  D. Longevity

  Correct Answer: A

  In this scenario, the stakeholders are actually defining their selected solution and not the needs that should lead to the best solution. When defining the requirements, it's best that stakeholders define the problem to understand their needs, not

  a solution. C is incorrect. The stakeholders' needs aren't discussed, but their solution is. B is incorrect. This scenario isn't an example of problems or issues, but of the stakeholders' defined solution.

  D is incorrect. Longevity isn't a valid answer for this scenario.

• Question 140:

  A project aiming at improving an organization's Net Promoter Score is nearing completion. The business analyst (BA) and stakeholders are evaluating ways to measure the performance of the solution. Which technique may be employed?

  A. Vendor assessment

  B. Market analysis

  C. Focus groups

  D. Business case

  Correct Answer: B

  Benchmark studies are conducted to compare organizational practices against the best-in- class practices. Best practices may be found in competitor enterprises, in government, or from industry associations. The objective of benchmarking is to evaluate enterprise performance and ensure that the enterprise is operating efficiently. Benchmarking may also be performed against standards for compliance purposes. The results from the benchmark study may initiate change within an organization. Market analysis involves researching customers in order to determine the products and services that they need or want, the factors that influence their decisions to purchase, and the competitors that exist in the market. The objective of market analysis is to acquire this information in order to support the various decision-making processes within an organization. Market analysis can also help determine when to exit a market. It may be used to determine if partnering, merging, or divesting are viable alternatives for an enterprise.