IIBA IIBA Certifications CCBA Questions & Answers

• Question 21:

  There are competing needs from the different business areas that will use a new system. The business analyst (BA) sets up a weekly meeting with a structured agenda to review the total effort, cost, business impact and risk of each requirement with the business leads to determine what is included in each release of the solution. What approach has the BA defined?

  A. Prioritization approach

  B. Communication approach

  C. Collaboration approach

  D. Traceability approach

  Correct Answer: A

  The business analyst (BA) has defined a prioritization approach by setting up a weekly meeting with a structured agenda to review the total effort, cost, business impact and risk of each requirement with the business leads to determine what is included in each release of the solution. According to the BABOK Guide, prioritization is "the process of ranking the value and urgency of business analysis information to determine which information should be considered or acted upon first" . By reviewing the criteria of effort, cost, business impact and risk, the BA can prioritize the requirements based on their relative importance and feasibility for each release. A communication approach, a collaboration approach, and a traceability approach are different aspects of business analysis planning and monitoring, but they are not the same as a prioritization approach. References: : BABOK Guide, Version 3, Section 4.3 Define Solution Scope

• Question 22:

  A new regulation results in organizations needing to change online contractual wording. A business analyst (BA) has elicited the requirements and documented them in a change control request Where will the BA find out which stakeholder has the authority to approve, deny, or defer the change request?

  A. Information management approach

  B. Governance approach

  C. Business analysis approach

  D. Stakeholder engagement approach

  Correct Answer: B

  The BA can find out which stakeholder has the authority to approve, deny, or defer the change request from the governance approach. The governance approach defines how decisions are made regarding business analysis activities and deliverables. It specifies who are involved in making decisions, what are their roles and responsibilities, what are the criteria and processes for decision making, and how decisions are communicated and documented. The governance approach can help to identify which stakeholder has decision-making authority over change requests. References: : BABOK Guide v3, Section 2.4

• Question 23:

  A business analyst (BA) has spent the week conducting work sessions with a project's key stakeholders. Together, they have been reviewing user requirements and high-level design flowcharts to ensure that they have been correctly defined and documented. Which of the following describes the purpose of their work?

  A. Validating requirements

  B. Eliciting requirements

  C. Verifying requirements

  D. Approving requirements

  Correct Answer: C

  The purpose of their work is to verify the requirements. This is because verifying requirements is the process of ensuring that the requirements are correctly defined and documented according to the agreed standards and quality criteria. Verifying requirements can involve reviewing user requirements and high-level design flowcharts with the key stakeholders to check for errors, omissions, inconsistencies, or ambiguities. The other options are not as accurate or relevant as verifying requirements.

• Question 24:

  A passport agency has recently deployed an online system where customers can apply for, amend, and renew passports. The expected volumes have not been realized and as a result, the agency has not achieved the projected savings. A business analyst (BA) has been asked to investigate the potential causes of this shortfall by understanding the trends, patterns. and volumes at a detailed level. What method of requirements elicitation should the BA start with?

  A. Data Mining

  B. Mind Mapping

  C. Business Rules Analysis

  D. Interviews

  Correct Answer: A

  Data mining in the context of business analysis is used to collect data regarding performance, trends, common issues, and variances from expected performance levels and understand patterns and meaning in that data.

• Question 25:

  The business analyst (BA) has documented the requirements for a new system and is preparing the requirements for approval. Which of the following helps ensure that requirements are fully understood and traceable?

  A. Requirements are extracted for review

  B. Requirements are properly classified

  C. Requirements are validated

  D. Requirements meet regulatory standards

  Correct Answer: B

  This is because classifying requirements helps to ensure that they are fully understood and traceable by grouping them into categories based on their type, source, priority, or other criteria. Classifying requirements also helps to avoid duplication, ambiguity, and inconsistency among the requirements. Extracting requirements for review (A) is not a valid option, as it implies that the requirements are already documented and ready for approval. Validating requirements ?is a good practice, but it does not ensure traceability, which is the ability to link the requirements to the business needs, solution components, and test cases. Meeting regulatory standards (D) is a quality criterion, but it does not ensure that the requirements are fully understood and traceable.

• Question 26:

  The product backlog refinement meeting for a project is complete but two stakeholders do not agree on the priority of several product backlog items. What should the business analyst (BA) do to help move the project forward?

  A. Schedule a backlog walkthrough with the two stakeholders

  B. Confirm the authority of the two stakeholders

  C. Notify the project manager

  D. Apply the previous backlog priority

  Correct Answer: A

  The BA should schedule a backlog walkthrough with the two stakeholders who do not agree on the priority of several product backlog items. This is because a backlog walkthrough is a technique that involves reviewing and discussing the product backlog items with the stakeholders to ensure a common understanding and agreement on their priority, scope, and acceptance criteria. A backlog walkthrough can help to resolve any conflicts or disagreements among the stakeholders and move the project forward. The other options are not as effective or appropriate as scheduling a backlog walkthrough.

• Question 27:

  A senior manager wants to know at what stage the business analyst (BA) is with the requirements management process. The BA immediately sends a 600-page document with models and business rules to all stakeholders. Which best practice did the BA violate in this situation?

  A. The business rules were included

  B. The communication method was inappropriate

  C. The distribution included all project stakeholders

  D. The models were included

  Correct Answer: B

  The communication method was inappropriate because the BA sent a 600- page document without any summary or explanation to all stakeholders, which is likely to overwhelm and confuse them. The BA should have chosen a more suitable format and level of detail to communicate the status of the requirements management process, such as a dashboard or a report. The business rules, the distribution, and the models were not the main issues in this situation. References: BABOK Guide v3, page 50; CCBA Mock Test,

• Question 28:

  You are the business analyst for your organization. Your current project is using a plan- driven approach for the requirements, business analysis, and monitoring. Which one of the following statements best describes the plan-driven approach to business analysis planning and monitoring?

  A. Plan-driven approaches encourage changes that prevent errors and omissions.

  B. Plan-driven approaches typically call for a significant amount of formality and detail.

  C. Plan-driven approaches determine how priorities will be diagnosed for the project solution.

  D. Plan-driven approaches typically have meetings daily to discuss the business analysis requirements process.

  Correct Answer: B

  The plan-driven approach has the most business analysis work at the beginning of the project or during the start of a project phase. This approach has a high amount of formality and detail for all areas of the business analysis duties,

  requirements gathering, and monitoring.

  D is incorrect. This statement is not true about the plan-driven approach. Answer:

  C is incorrect. This statement describes requirements prioritization. A is incorrect. Plan-driven approaches typically discourage change and they work to refine the requirements over time to prevent errors and omissions.

• Question 29:

  The claims intake workflow of an insurance company is being standardized across all branch offices. The business analyst (BA) assigned to this project has interviewed users individually in all the offices and plans to schedule a workshop with all the users. What should the BA do to prepare for the workshop?

  A. Create a process model

  B. Develop a work breakdown structure

  C. Build an entity-relationship diagram

  D. Construct a decision tree

  Correct Answer: A

  A process model is a visual representation of the activities, events, inputs, outputs, decisions, and flows that describe how work is done in an organization. It helps to communicate and validate the current state of the claims intake workflow and identify areas for standardization. A work breakdown structure, an entity-relationship diagram, and a decision tree are not relevant for preparing for the workshop. References: BABOK Guide v3, page 97; CCBA Mock Test,

• Question 30:

  A project's business requirements require that the new solution reduce the labor costs currently attributed to performing end of month accounting procedures. Currently the company routinely must pay overtime to meet the deadline. The business analyst (BA) has been documenting the process and wants to ensure that the approach to the process design is feasible for the staff who perform the end of month procedures. Which of the following stakeholders will provide this verification?

  A. Implementation subject matter expert

  B. Domain subject matter expert

  C. Operational support

  D. Project sponsor

  Correct Answer: B

  The domain subject matter expert will provide the verification that the approach to the process design is feasible for the staff who perform the end of month accounting procedures. According to the BABOK Guide, a domain subject matter expert is "a stakeholder who has specialized knowledge of a business domain or area of expertise that is relevant to the change or the solution" 4. The domain subject matter expert can provide the business analyst (BA) with the necessary information, feedback, and validation regarding the current and desired state of the accounting process and the impact of the new solution on the staff. The implementation subject matter expert, the operational support, and the project sponsor are also important stakeholders, but they do not have the same level of expertise or authority as the domain subject matter expert in this case. References: 4: BABOK Guide, Version 3, Section 2.4.2 Domain Subject Matter Expert