IIBA IIBA Certifications CCBA Questions & Answers

• Question 31:

  A business analyst (BA) is working to identity the business need, specifically the problems with the current state of a process. At which level of the enterprise can the BA identify problems with the current state?

  A. Bottom-up

  B. Top-down

  C. From external drivers

  D. From middle-management

  Correct Answer: A

  From the bottom up: This is when a problem is identified with the current state of a process, function, or system.

• Question 32:

  A system owner calls the project team to inquire about a recent change in one of the requirements, and insists that the change was never requested. What should the project team do to investigate the issue?

  A. Record a defect for fixing

  B. Consult with the project manager

  C. Revert back the changes

  D. Check the audit history of changes

  Correct Answer: D

• Question 33:

  Two business analysts (BAs) are working on a requirement elicitation activity. One BA comes across a checklist that contains stakeholder details such as who are involved, location, group dynamics that are to be considered before beginning the elicitation activity and seeks a clarification from the second BA. The other BA explains that these details, along with several other items mentioned in the checklist, are required to:

  A. select elicitation techniques.

  B. prepare stakeholders.

  C. secure supporting material.

  D. understand scope of elicitation.

  Correct Answer: B

  Business analysts may need to educate stakeholders on how an elicitation technique works or what information is needed. It may be helpful to explain an elicitation technique to stakeholders not involved in the activity to help them understand the validity and relevance of the information elicited. Stakeholders may be unresponsive or challenging during an elicitation activity if they feel that it is not aligned to their individual objectives, don't understand the purpose, or are confused about the process. In preparing for elicitation, the business analyst should ensure that there is buy-in from all necessary stakeholders. Business analysts may also prepare stakeholders by requesting that they review supporting materials prior to the elicitation activity in order to make it as effective as possible. An agenda might be provided in advance to support stakeholders in coming prepared to the activity with the necessary frame of mind and information. Eliciting through research or exploration may be a solo activity for the business analyst and not require preparing other stakeholders.

• Question 34:

  A business analyst (BA) identified that a stakeholder requirement for an online system led to a functional requirement to provide a user login screen. This is an example of which type of traceability relationship?

  A. Validate

  B. Satisfy

  C. Depend

  D. Derive

  Correct Answer: D

  Derive: relationship between two requirements, used when a requirement is derived from another requirement. This type of relationship is appropriate to link the requirements on different levels of abstraction. For example, a solution requirement derived from a business or a stakeholder requirement.

• Question 35:

  A certain stakeholder requirement has been analyzed and broken down into several solution requirements, each affecting a different IT system. After solution design, the business analyst (BA) receives feedback that one of the IT systems will take longer than anticipated to implement. What requirements artifact or technique will assist the BA in better understanding the related requirements?

  A. MoSCoW prioritization

  B. Backlog management

  C. Requirements documentation

  D. Traceability matrix

  Correct Answer: D

  Traceability supports change control by ensuring that the source of a requirement or design can be identified and other related requirements and designs potentially affected by a change are known.

• Question 36:

  A business analyst (BA) has been asked to develop a plan to complete the associated business analysis activities for a project in which an organization is switching from a manual to an automated process for receiving payments. As the final step in developing the plan, which technique will the BA use?

  A. Surveys or Questionnaires for the current initiative

  B. Functional Decomposition for the current initiative

  C. Lessons learned from previous initiatives

  D. Process modelling from previous initiatives

  Correct Answer: A

  According to the BABOK?v3 guide, the purpose of survey and questionnaires is";to elicit business analysis information ?including information about customers, products, work practices, and attitudes ?from a group of people in a structured way and in a relatively short period of time."

• Question 37:

  Several user groups are impacted by a proposed change to their daily work flow. How should the business analyst (BA) convey these changes so that the user groups understand the impact?

  A. Develop a data model diagram

  B. Create business process models

  C. Write functional requirements

  D. Establish a communication plan

  Correct Answer: B

  A business process model describes the sequential flow of work across defined tasks and activities through an enterprise or part of an enterprise. A system process model defines the sequential flow of control among programs or units within a computer system. A program process flow shows the sequential execution of program statements within a software program. A process model can also be used in documenting operational procedures.

• Question 38:

  A survey on a new system was conducted after the chief executive officer (CEO), who is also the project sponsor, expressed concerns about the uptake of the new system. The CEO is neither sure that the concerns are valid nor whether the survey was conclusive about the success of the project. The business analyst (BA) has been tasked to address the concerns expressed by the CEO and evaluate the results of the survey. What must the BA do to determine that the system is performing as intended and address the concerns of the CEO?

  A. Evaluate the new system against competitor applications

  B. Confirm the satisfaction of business requirements

  C. Conduct another survey to validate the original results

  D. Validate performance measures and alignment with KPIs

  Correct Answer: D

• Question 39:

  A business analyst (BA) identifies a design option that enhances the performance of the business by automating repetitive tasks that require multiple staff touchpoints to complete a single task. Which type of improvement opportunity is identified by the BA?

  A. Identify additional capabilities

  B. Increase efficiencies

  C. Reduce costs

  D. Improve access to information

  Correct Answer: B

• Question 40:

  A business analyst (BA) is assessing risks on a project addressing the implementation of a new web portal. Which of the following would the BA classify as a project risk?

  A. Customer service ratings will increase with the new system

  B. Current infrastructure may not support increased performance

  C. Expenditures are currently below budgeted estimates

  D. Support calls will increase if the change is not performed

  Correct Answer: B