Salesforce Salesforce Certified Administrator ADM-201 Questions & Answers

• Question 1631:

  Northern Trail Outfitters has a web form for cases.

  If the case assignment rules inactive, who will be assigned ownership when the case is created?

  A. The system administrator will be assigned.

  B. A The default case owner will be assigned.

  C. The case will be assigned to a default case queue.

  D. The case will be assigned to the default workflow user.

  Correct Answer: C

• Question 1632:

  Users at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?

  A. Delete the extra components from the page.

  B. Remove fields from the record details component.

  C. Add component visibility filters to the components.

  D. Include more tab components with filters.

  Correct Answer: C

• Question 1633:

  The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the `High Priority' queue. How should the administrator meet this requirement?

  A. Configure Case escalation rules.

  B. Enable Case assignment rules.

  C. Define Case auto-response rules.

  D. Create a Case workflow rules

  Correct Answer: D

• Question 1634:

  The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response Include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements?

  A. Auto-Response Rules

  B. Email Alerts

  C. Assignment Rules

  D. Knowledge Articles

  Correct Answer: A

• Question 1635:

  Cloud Kicks wants a report Co categorize accounts into small, medium, and large based on the dollar value found In the Contract Value field. What feature should an administrator use to meet this request?

  A. Detail Column

  B. Filter Logic

  C. Group Rows

  D. Bucket Column

  Correct Answer: D

• Question 1636:

  DreamHouse Realty has an approval process. A manager attempts to approve the record but receives an error. What should the administrator review to troubleshoot this request?

  A. Update the field-level security to view on fields that are updated in the process.

  B. Review the page layout to ensure the fields updated in the process are visible.

  C. Check if the user in the next approver is inactive or missing.

  D. Add a delegated approver for the next approver in the process.

  Correct Answer: C

• Question 1637:

  Sales reps miss key fields when filling out an opportunity record through the sales process. Reps need to move forward in stages but are unable to enter a previous stage.

  Which three options should the administrator use to address this need?

  Choose 3 answers

  A. Use validation rules.

  B. Configure Opportunity Path.

  C. Enable guided selling.

  D. Mark fields required on the page layout

  E. Use Flow to mark fields required.

  Correct Answer: ABE

• Question 1638:

  An administrator wants to create a form in Salesforce for users to fill out when they lose a client. Which automation tool supports creating a wizard to accomplish this goal?

  A. Flow Builder

  B. Process Builder

  C. Approval Process

  D. Outbound Message

  Correct Answer: A

• Question 1639:

  Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.

  Which feature should an administrator use to fulfill this requirement?

  A. Formula field

  B. Case Escalation Rule

  C. Omni-Channel Supervisor

  D. Assignment Rule

  Correct Answer: B

• Question 1640:

  An administrator needs to create a one-to-many relationship between two objects with limited access to child records. What type of field should the administrator use?

  A. Cross object formula

  B. Roll-up summary

  C. Lookup field

  D. Master-detail field

  Correct Answer: D