Salesforce Salesforce Certified Administrator ADM-201 Questions & Answers

• Question 1601:

  An administrator is on a tight deadline to create dashboards for the sales and marketing teams at AW Computing. What should the administrator do to meet the deadline without increasing the budget?

  A. Hire a consultant to build the custom dashboards.

  B. Build the dashboards manually to meet the deadline.

  C. Train someone on the sales and marketing teams to build dashboards,

  D. Check the AppExchange for a prebuilt solution that can be easily customized.

  Correct Answer: D

• Question 1602:

  Universal Containers wants to increase the security of their org by requiring stricter user passwords.

  Which two of the following should an administrator configure?

  Choose 2 answers

  A. Prevent common words

  B. Password different than username

  C. Minimum password length

  D. Password complexity requirement

  Correct Answer: CD

• Question 1603:

  An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use?

  A. Process Builder

  B. Flow Builder

  C. Workflow

  D. Automation Studio

  Correct Answer: A

• Question 1604:

  A new Sales Rep at Ursa Major has a qualified lead that is ready for conversation. When using the Lead Conversion process, which two records can be Created? Choose 2 answers

  A. Account

  B. Campaign

  C. Case

  D. Contact

  Correct Answer: AD

• Question 1605:

  Which feature should Ursa Major Solar use if they want their support agents who are skilled in a particular product line to own cases directly after customer log then from an automated channel?

  A. Case team routing

  B. Case escalation rules

  C. Assignment rules

  D. Workflow

  E. field update

  Correct Answer: A

• Question 1606:

  Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app?

  A. Modify compact Case page layout to include the action.

  B. Add the Salesforce Mobile and Lightning Experience action to the page layout.

  C. Include the action in the Salesforce Mobile Navigation menu.

  D. Create a custom Lightning App with the action.

  Correct Answer: B

• Question 1607:

  The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured?

  A. Case Queues

  B. Business Hours

  C. Assignment Rules

  D. Escalation Rules

  Correct Answer: C

• Question 1608:

  Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record. How should an administrator ensure this requirement?

  A. Make the field universally required.

  B. Define an approval process for the field.

  C. Require the field on the record type.

  D. Create a Process Builder to set the field.

  Correct Answer: D

• Question 1609:

  Which three items are available in the mobile navigation menu? Choose 3 answers

  A. Chatter

  B. Lightning Home Page

  C. Lightning App Pages

  D. Dashboards

  E. Utility Bar

  Correct Answer: ADE

• Question 1610:

  Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards?

  A. Dashboard Filters

  B. Dynamic Dashboards

  C. Dashboard Subscriptions

  D. Public Dashboards

  Correct Answer: B