Ursa Major Solar uses two different page layouts for Account records. One page layout reflects the fields related to customer accounts and another page layout includes fields for partner accounts. The administrator has assigned the customer account page layout to sales and support users and the partner account layout to the partner management team.
What should the administrator configure to meet this requirement?
A. Grant create, read, edit, and delete access to customer accounts on the partner team profile.
B. Use a public group and a criteria-based sharing rule to share customer accounts with the partner team.
C. Create one record type for customer accounts and one record type for partner accounts.
D. Add members of the partner management team to the default Account team for the customer accounts.
Cloud Kicks (CK) has a new administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases. Where should the administrator go to find out what type of licenses CK has purchased and how many are available?
A. Search for licenses types in setup
B. User licenses related list in company information
C. User management settings in setup in setup
D. SageNbASSR entitlements related list in company information
Salas and Customer Cant at Ursa Major Solar need to see different fields on the Case related list from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner, status, and contact.
What should the administrator use to achieve this?
A. Related Lookup Filters
B. Page Layout Editor
C. Search Layout Editor
D. Compact Layout Editor
A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on Campaign ROI by month and senes. How should the administrator set up the Campaign to simplify reporting?
A. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign.
B. Configure Campaign Member Statuses to record which event Members attended.
C. Add different record types for the monthly event types.
D. Create individual Campaigns that all have the same name.
Northern Trail Outfitters has hired interns to enter Leads into Salesforce and has requested a way to identify these new records from existing Leads. What approach should an administrator take to meet this requirement?
A. Update the active Lead Assignment Rules.
B. Define a record type and assign it to the interns.
C. Create a separate Lead Lightning App.
D. Set up Web-to-Lead for the interns' use.
The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their website. Medium-priority and high-priority cases should receive different email notifications than low-priority cases. The administrator has created three email templates for this purpose.
How should an administrator configure this requirement?
A. Include three assignment rules that fire when cases are created. Add a filter for case priority. Select the appropriate email template for each rule.
B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
D. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select the appropriate email template for each rule entry.
Cloud Kicks has asked the administrator to test a new screen flow that creates contacts.
What are two key components of testing the flow?
Choose 2 answers
A. Set up a flow interview to test the flow.
B. Run the flow using it to create contacts.
C. Test the flow in a sandbox.
D. Use Debug to test the flow in Flow Builder.
Northern Trail Outfitters has a web form for cases.
If the case assignment rules inactive, who will be assigned ownership when the case is created?
A. The system administrator will be assigned.
B. A The default case owner will be assigned.
C. The case will be assigned to a default case queue.
D. The case will be assigned to the default workflow user.
Users at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use?
A. Delete the extra components from the page.
B. Remove fields from the record details component.
C. Add component visibility filters to the components.
D. Include more tab components with filters.
The administrator at Cloud Kicks has been asked to ensure that all Cases submitted by customers are resolved within 30 minutes. Any case that is resolved within that timeframe should be assigned to the `High Priority' queue. How should the administrator meet this requirement?
A. Configure Case escalation rules.
B. Enable Case assignment rules.
C. Define Case auto-response rules.
D. Create a Case workflow rules
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