9L0-415 Exam Details

  • Exam Code
    :9L0-415
  • Exam Name
    :OS X Support Essentials 10.9
  • Certification
    :Apple Certifications
  • Vendor
    :Apple
  • Total Questions
    :218 Q&As
  • Last Updated
    :Jul 10, 2026

Apple 9L0-415 Online Questions & Answers

  • Question 101:

    The Setup Assistant process guides a user through initial configuration of OS X Mavericks.

    A. What steps should you use when troubleshooting application issues?
    B. What are the minimum hardware requirements for upgrading a system with OS X Mavericks?
    C. What two methods can be used to create an external OS X Recovery disk?
    D. What process is used to guide a user through the initial configuration of OS X Mavericks?

  • Question 102:

    Additional Apple devices must be authorized to use the iCloud Keychain service using a combination of the Apple ID password and another method. One method involves using an iCloud Security Code; the other method is to authorize access from another Apple device that has already been configured for the iCloud Keychain service.

    A. What's a profile? How are profiles managed?
    B. What's a network location? Who can access network locations?
    C. What's required to set up the iCloud Keychain service on multiple Apple devices?
    D. What's the best source for acquiring printer drivers for OS X?

  • Question 103:

    If a connected peripheral doesn't appear in System Information, the issue is likely to be hardware related. Troubleshoot accordingly.

    A. What are the four default top-level folders visible in the Finder?
    B. How can you select a new printer driver for a configured printer?
    C. How can you encrypt a disk without losing its contents?
    D. What can you infer about a connected peripheral if it doesn't appear in the System Information application?

  • Question 104:

    The master password is used to reset local account passwords.

    A. How can you identify duplicate fonts?
    B. Where are application preferences stored?
    C. What are the advantages of code signing?
    D. What does the master password do?

  • Question 105:

    The system version, build number, and hardware serial number are located in the About This Mac dialog or the login screen. The system version number defines the specific version of OS X currently installed. The system build number is an even more specific identifier used primarily by developers. Finally, the hardware serial number is a unique number used to identify your specific Mac.

    A. How can you reset a user's home folder permissions?
    B. What are the system requirements for using FileVault 2?
    C. Where can you locate the system version number, build number, and serial number? What's the significance of these numbers?
    D. How can you acquire the OS X Mavericks installer?

  • Question 106:

    The Installations section of System Information will show the history of all software installed via the Mac App Store or the OS X Installer.

    A. How does Time Machine maintain a backup history of the file system?
    B. What's target disk mode and how is it engaged?
    C. What's a network location? Who can access network locations?
    D. What's the best way to find which installations have taken place on the system?

  • Question 107:

    In a default OS X Mountain Lion installation, which permission is assigned to the top level of each user's home folder to make it accessible to Guest users who log in locally?

    A. Everyone has Read and Write access.
    B. The staff group has Read and Write access.
    C. The wheel group has Read only access.
    D. Everyone has Read only access.

  • Question 108:

    Bluetooth devices must be paired to each other for communication to occur. Bluetooth preferences in the System Preference application is responsible for pairing your Mac with Bluetooth peripherals. You can quickly open Bluetooth preferences from the Bluetooth status menu.

    A. Which items aren't loaded when OS X Safe Boots?
    B. Which action must take place in order for a Mac to communicate with a Bluetooth peripheral? Where can this be configured?
    C. What are some privacy and security concerns with the Spotlight service?
    D. What two methods are used to hide items from the Finder?

  • Question 109:

    Metadata is information stored outside of a file or folder. It provides additional information about files and folders. Examples include: file flags, extended file attributes, and permissions.

    A. How can an OS X system automatically connect to a Wi-Fi network?
    B. What's a profile? How are profiles managed?
    C. What can you enable to locate a lost Mac system?
    D. What is file system metadata? What are some examples of file system metadata?

  • Question 110:

    How does IPv4 addressing differ from IPv6 addressing?

    A. Most common IP addresses and subnet masks share the same IPv4 formatting. An IPv4 address is a 32-bit number represented in four groups of three-digit numbers, known as octets, separated by periods. Each octet has a value between 0 and 255. An IPv6 address is a 128-bit number that's presented in eight groups of four-digit hexadecimal numbers separated by colons. This allows for a huge range of addresses, and as a result IPv6 addressing essentially includes subnet information.
    B. If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.
    C. In Network preferences, all network service interfaces with a green status indicator are being used for network activities. However, again, all network traffic that isn't better handled via a local connection is sent to the primary network service interface. The primary network service interface is the top most active interface in the listing.
    D. OS X sharing services include DVD or CD sharing, Screen Sharing, File Sharing, Printer Sharing, Scanner Sharing, Remote Login, Remote Management (ARD), Apple Events, Internet Sharing, and Bluetooth Sharing.

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