9L0-415 Exam Details

  • Exam Code
    :9L0-415
  • Exam Name
    :OS X Support Essentials 10.9
  • Certification
    :Apple Certifications
  • Vendor
    :Apple
  • Total Questions
    :218 Q&As
  • Last Updated
    :Jul 10, 2026

Apple 9L0-415 Online Questions & Answers

  • Question 1:

    You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

    A. Traceroute can determine if the web server is configured correctly.
    B. Traceroute can determine if the DNS server is configured correctly.
    C. Traceroute can determine if the server that the web service is running on has a firewall.
    D. Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.

  • Question 2:

    If an issue disappears when a Safe Boot is successful, you must find and remove the third- party startup resource that caused the issue. The best way to isolate the problem is to start up the Mac in Verbose mode and then observe where the startup process fails. Verbose mode is initiated by holding down Command-V during system startup.

    A. Which changes are made when OS X Safe Boots?
    B. What backup destination disks does Time Machine support?
    C. How do network devices acquire and use self-assigned TCP/IP addresses?
    D. How do you further resolve an issue that disappears when the Mac successfully safe- boots?

  • Question 3:

    If you did not store the recovery key with Apple, and you lose the FileVault-enabled account passwords AND the recovery key, there is no way to recover user data on a FileVault-encrypted volume.

    A. True
    B. False

  • Question 4:

    Disk Utility and System Information can both be used to gather information about storage devices.

    A. What OS X application is set as the default for opening archive files?
    B. Which keyboard shortcut can be used to temporarily choose another startup disk?
    C. Which two built-in OS X applications can be used to gather information about storage devices?
    D. Which application is used to examine open applications on OS X?

  • Question 5:

    Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?

    A. If the corporate VPN server supports DNSSEC
    B. If the corporate VPN server supports PPPoE
    C. If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec
    D. If network protocols will be encapsulated by the corporate VPN server

  • Question 6:

    When a user opens an application, in what order does OS X Mountain Lion search the three Library folders in the local file system for resources that the application needs to access, such as fonts?

    A. 1. ~/Library/ 2. /Library/ 3. /System/Library/
    B. 1. /Library/ 2. ~/Library/ 3. /System/Library/
    C. 1. ~/Library/ 2. /System/Library/ 3. /Library/
    D. 1. /Library/ 2. /System/Library/ 3. ~/Library/

  • Question 7:

    The OS X Mavericks installer can be downloaded from the Mac App Store for free.

    A. How do you share printers with other users?
    B. How can you identify duplicate fonts?
    C. How does the OS X built-in firewall work?
    D. How can you acquire the OS X Mavericks installer?

  • Question 8:

    If a network device needs to send data to another network device on the same LAN, it addresses the outgoing packets based on the destination device's MAC address.

    A. How does the IP use the MAC address to send messages between computers on a local area network (LAN)?
    B. How do the four default System Preferences categories differ?
    C. How does the keychain system help protect your information?
    D. How can you verify that DNS host name resolution is working?

  • Question 9:

    Why would you want to open an application in 32-bit mode?

    A. Documents saved to iCloud can be managed from the application that was used to create and save the document. iCloud documents don't appear anywhere in the Finder that a user would normally look.
    B. Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
    C. The master password is used to reset local account passwords.
    D. The OS X Mavericks installer can be downloaded from the Mac App Store for free.

  • Question 10:

    The minimum requirements for upgrading OS X Mavericks are:

    OS X v10.6.8 or later 2 GB of memory 8 GB of available space Some features require an Apple ID Some features require a compatible Internet service provider Compatible Mac model (as listed on www.apple.com/osx/specs/)

    A. What are the minimum hardware requirements for upgrading a system with OS X Mavericks?
    B. What are the system requirements for using FileVault 2?
    C. What two volume formats are supported for an OS X system volume?
    D. What are the requirements for purchasing applications via the Mac App Store?

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