9L0-415 Exam Details

  • Exam Code
    :9L0-415
  • Exam Name
    :OS X Support Essentials 10.9
  • Certification
    :Apple Certifications
  • Vendor
    :Apple
  • Total Questions
    :218 Q&As
  • Last Updated
    :Jul 10, 2026

Apple 9L0-415 Online Questions & Answers

  • Question 61:

    What does CUPS do?

    A. PostScript Printer Description (PPD) files are printer driver files that instruct the CUPS system on how to communicate with specific printer models.
    B. Standard UNIX file system permissions allow only for permissions to be set for one owner, one group, and all others. ACLs, on the other hand, allow for an essentially unlimited list of permissions entries.
    C. Any application that supports Auto Save and the Finder can manage document locking.
    D. Common UNIX Printing System (CUPS) manages all printing for OS X, including both local and shared printing.

  • Question 62:

    You want to delete several applications by dragging them to the Trash. What fact should you be aware of?

    A. Some applications install files outside the Applications folder, so dragging an app to the Trash may not remove all of its files.
    B. User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.
    C. You must restart the Mac in order to permanently delete applications from the Trash.
    D. Apps purchased in the Mac App Store cannot be dragged to the Trash.

  • Question 63:

    Review the screenshot, and then answer the question below.

    While attempting to reinstall OS X Mountain Lion in Recovery mode, you get the error message shown above. Your Mac is physically connected to an Ethernet network. Which tool can you use to diagnose the problem further?

    A. Internet Connect
    B. Network Preferences
    C. Network Diagnostics
    D. Network Utility

  • Question 64:

    For the Messages app to initiate a screen sharing session between two OS X computers, screen sharing must be enabled in the Sharing preferences on at least one of the two computers.

    A. True B. False

  • Question 65:

    What's the locked file flag?

    A. The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
    B. The OS X built-in firewall inspects each incoming network connection to determine if it's allowed. Connections are allowed or denied on a per-application basis.
    C. The locked file flag prevents anyone, including the item's owner, from editing an item.Only the item's owner can unlock the item to then allow modification.
    D. The system keeps applications from interfering with one another by segregating their memory usage using protected memory. Mac computers with 64-bit-capable processors allow processes to run in 64-bit mode, which allows them to individually access more than 4 GB of memory.

  • Question 66:

    A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

    A. How can you select a new printer driver for a configured printer?
    B. How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?
    C. How can you ensure that previously deleted items are securely erased?
    D. How can you prevent a user from installing software updates?

  • Question 67:

    The volume formats supported as system volumes for OS X are Mac OS Extended (Journaled) and Mac OS Extended (Journaled, Encrypted).

    A. What two volume formats are supported for an OS X system volume?
    B. What types of files are omitted from Time Machine backups?
    C. Which changes are made when OS X Safe Boots?
    D. What does OS X use bundles or packages for?

  • Question 68:

    On your OS X Mountain Lion computer, you want the Finder to display filename extensions by default. How can you configure this setting from the Finder?

    A. Choose Preferences from the Finder menu, click Advanced, and select the option "Show all filename extensions."
    B. Control-click anywhere on the Desktop, select Preferences from the pop-up menu, click Advanced, and select the option "Show all filename extensions."
    C. Choose Show View Options from the View menu, and select the option "Show all filename extensions."
    D. Select any file icon, and choose Get Info from the File menu. In the Info window, click the disclosure triangle next to Name and Extension, deselect the option "Hide extension," and click Change All.

  • Question 69:

    Any account password reset process won't change any keychain passwords. Therefore, the user's keychains won't automatically open when the user logs in with her new password. The user will have to manually change her keychain passwords using the Keychain Access utility.

    A. How does resetting a user's account password affect that user's login keychain?
    B. How does a user that changes his own account password affect his login keychain?
    C. How does network service order affect network connectivity?
    D. How does the Spotlight search service use metadata?

  • Question 70:

    What steps should you use when troubleshooting application issues?

    A. The optional firewall settings let you control whether signed applications are automatically allowed through the firewall, control the list of allowed (or denied) applications, and enable stealth mode (which means your Mac won't respond to any unsolicited connections).
    B. The four system resource domains are: User, containing applications and system resources specific to each user account ?Local, containing applications and system resources available to all users on the local Mac Network (optional), containing applications and system resources available to any Mac that has an automated network share System, containing applications and system resources required to provide basic system functionality
    C. General application troubleshooting steps include restarting the application, trying another known working document, trying another user account, checking log files, deleting cache files, replacing preference files, and replacing application resources.
    D. Gatekeeper can restrict software to Mac App Store applications only, or Mac App Store and identified developer applications only (this is the default option), or any application regardless of origin.

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