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9L0-412 Real Exam Questions

OS X Support Essentials 10.8 Exam

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Question 1 Single choice

Your Mac is started up from its OS X Recovery partition. You need to repair the hard disk.

Which procedure will let you perform the repair?

  1. A

    Select Disk Utility in the OS X Utilities window, click Continue, select the hard disk, and click Repair Disk.

  2. B

    In the OS X Utilities window, click Select Volume, click Continue, select the hard disk, and click Verify &
    Repair.

  3. C

    Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the OS X
    Recovery partition, select the hard disk, and click Repair Disk.

  4. D

    Quit the Recovery app, then open Disk Utility from the /Applications/Utilities/ folder on the Macintosh HD partition, select the hard disk, and click Repair Disk.

Show answer and explanation

Correct answer: A

Question 2 Single choice

You are logged into a MacBook Pro as a standard user.

How can you display the OS X Mountain Lion build number?

  1. A

    Choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed.

  2. B

    Type build_number in Spotlight, and then scroll through the resulting information until the build number is revealed.

  3. C

    In the General pane of System Preferences, click the Info disclosure triangle to reveal the build number.

  4. D

    Choose Software Update from the Apple menu, and then choose Build Number from the Update menu.

Show answer and explanation

Correct answer: A

Question 3 Single choice

In OS X, Disk Utility can create file archives in which format?

  1. A

    zip

  2. B

    dmg

  3. C

    sitx

  4. D

    gzip

Show answer and explanation

Correct answer: B

Question 4 Single choice

Which OS X startup keyboard shortcut causes the system to display the most detailed information about the startup process?

  1. A

    Command-S

  2. B

    Shift

  3. C

    F12

  4. D

    Command-V

Show answer and explanation

Correct answer: D

Question 5 Single choice

You have configured several network locations on your OS X Mountain Lion computer.

How can you change from one location to another?

  1. A

    In Network preferences, click Advanced, click Manage Locations, and then select a network location.

  2. B

    Choose a network location from the Network Locations Input menu on the right side of the Finder menu bar.

  3. C

    Choose Location from the Apple menu, and then choose a network location from the submenu.

  4. D

    In Network preferences, choose Manage Locations from the Action pop-up menu below the Interfaces list, and select a network location.

Show answer and explanation

Correct answer: C

Question 6 Single choice

You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion.
If a user forgets his login password, how can you help him regain access to his encrypted home folder?

  1. A

    Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.

  2. B

    At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.

  3. C

    Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.

  4. D

    At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple ID. Enter the user's Apple ID, and then reset the user account password.

Show answer and explanation

Correct answer: B

Question 7 Single choice

Review the screenshot of the My Account pane of Users & Groups preferences, and then answer the question below.

An OS X Mountain Lion computer has three local users configured as shown above. Bill Sykes has lost the password to his account.

Which procedure will let you reset his password?

  1. A

    Log in as Bill Sykes using the root password, open Users & Groups preferences, and then reset his password.

  2. B

    Restart the Mac from the OS X Recovery partition, open Terminal from the Utilities menu, type resetpassword and press Return to open the Reset Password utility, and then reset his password.

  3. C

    Log in as Chris, open Directory preferences and enable the root user, then authenticate as the root user in Users & Groups preferences, and then reset Bill Sykes' password.

  4. D

    Log in as Chris, open Reset Password from the Utilities folder, and then reset Bill Sykes' password.

Show answer and explanation

Correct answer: B

Question 8 Single choice

Review the screenshot, and then answer the question below.

If you click Delete User in the dialog shown above, what will happen to James White's home folder?

  1. A

    It will be moved to the Trash.

  2. B

    "Deleted" will be appended to the home folder name, and it will be archived in Time Machine in a compressed and encrypted file.

  3. C

    "Deleted" will be appended to the home folder name, and its permissions will be changed to allow
    administrator user access only.

  4. D

    It will be deleted immediately, without being moved to the Trash.

Show answer and explanation

Correct answer: D

Question 9 Single choice

From your OS X user account that has iCloud enabled, how can you open a TextEdit document that you stored in iCloud?

  1. A

    In Finder, select iCloud > Open from the Go menu, and then select the TextEdit app and the document
    that you want to open.

  2. B

    From the Applications folder, open the iCloud app, and then select the TextEdit app and document that you want to open.

  3. C

    In TextEdit, choose Open from the File menu, click iCloud, and then select the document that you want to open.

  4. D

    From the iCloud pane of System Preferences, select the TextEdit app and the document that you want to open.

Show answer and explanation

Correct answer: C

Question 10 Single choice

You want to delete several applications by dragging them to the Trash.

What fact should you be aware of?

  1. A

    Some applications install files outside the Applications folder, so dragging an app to the Trash may not

    remove all of its files.

  2. B

    User data for apps purchased in the Mac App Store will also be deleted when the app is dragged to the Trash.

  3. C

    You must restart the Mac in order to permanently delete applications from the Trash.

  4. D

    Apps purchased in the Mac App Store cannot be dragged to the Trash.

Show answer and explanation

Correct answer: A