Cisco Cisco Certifications 840-450 Questions & Answers

• Question 31:

  With regard to customer journey mapping, which factor has the greatest impact on how a customer feels about an organization?

  A. moments of truth

  B. low price guarantee

  C. best customer service

  D. ease of doing business

  Correct Answer: C

• Question 32:

  What is the definition of a business priority?

  A. a measurable result of an activity or process within the business

  B. an important business initiative that enables the business to transition to the target state

  C. the result of an analysis of political, economic, social, technology, legal, or environmental factors

  D. a factor that acts as the catalyst for growth in the areas that are most important to the business

  Correct Answer: D

• Question 33:

  Which statement about a business capability is true?

  A. It includes and identifies technology products.

  B. It supports one or more outcomes.

  C. It should be specific, measurable, achievable, realistic, and time bound.

  D. It must support multiple outcomes.

  Correct Answer: B

  Reference: https://cio-wiki.org/wiki/Business_Capability

• Question 34:

  The business proposal addresses business impact in several ways. Which benefit can be used in a business proposal?

  A. new customer segments

  B. risk free productivity

  C. lower spending trend

  D. technology upgrades

  Correct Answer: A

• Question 35:

  Which tool evaluates the ability of the business to execute on solutions?

  A. customer journey map

  B. business motivation model

  C. business roadmap

  D. internal and external influencers chart

  Correct Answer: A

• Question 36:

  Which two steps are part of the Seven Elements Framework? (Choose two.)

  A. know personal history

  B. relationship

  C. compromise

  D. detailed talk track

  E. options

  Correct Answer: BE

  Reference: https://www.pon.harvard.edu/tag/seven-elements/

• Question 37:

  You are in the Research and Analyze phase of a business architecture engagement with a public sector customer. You have access to the corporate organization chart and are identifying the relevant customer audience. Which tool helps when you consider power, influence, fears, support, and interest factors?

  A. RACI chart

  B. stakeholder analysis grid

  C. seven elements framework

  D. business scenario

  Correct Answer: A

• Question 38:

  Which two business activities in Porter's business value chain are primary activities instead of support activities? (Choose two.)

  A. human resource management

  B. inbound logistics

  C. technological development

  D. marketing and sales

  E. firm infrastructure

  Correct Answer: BD

  Reference: https://www.mindtools.com/pages/article/newSTR_66.htm

• Question 39:

  According to the Cisco Business Architecture methodology, to what do you map business capabilities?

  A. solutions maturity

  B. technical solutions

  C. business solutions

  D. financial outcomes

  Correct Answer: C

• Question 40:

  Patient check-in at the registration desk at a clinic is a familiar, everyday process. Which process would be considered an inside-out viewpoint from the perspective of the healthcare provider?

  A. Verify the patient eligibility and insurance coverage for the service.

  B. Mention the purpose of the visit, such as labwork, doctor appointment, or prescription, prescription refill.

  C. Verify the place and time of the follow-up activity.

  D. Verify the identity of the patient.

  Correct Answer: C