Cisco Cisco Certifications 500-440 Questions & Answers

• Question 61:

  Which two options are required for the private link in the Cisco Contact Center Enterprise solution? (Choose two.)

  A. path diversity

  B. Layer 3 quality of service prioritization and queuing

  C. max of 1500 ms round trip time latency tolerance

  D. variable layer subnet masking

  Correct Answer: AB

• Question 62:

  Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model? (Choose three.)

  A. A highly available visible network WAN/MAN/DWDM and a dedicated private network WAN.

  B. A highly available MPLS WAN shared by the visible and private networks with a 2 second convergence time.

  C. A highly available MPLS WAN shared by the visible and private networks where the private network is pinned to a single path and the visible network aligned to an alternate path failing to the private network path as redundant link with QoS and bandwidth provisioning.

  D. A highly available DWDM/CWDM network shared by the visible and private networks with a sub-500 ms convergence time.

  E. All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.

  F. A highly available DWDM/CWDM network shared by the visible and private networks with 1500 ms convergence time.

  Correct Answer: ACD

• Question 63:

  Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)

  A. It requires only a small data switch and router, IP phones, and agent desktops at remote sites for a few agents.

  B. It requires only limited system and network management skills at remote sites.

  C. Small remote branches require PSTN and SIP trunks, in addition to the ones needed for local POTS lines for emergency services (911) in the event of a WAN link loss.

  D. PSTN trunks for incoming traffic connect to data centers for efficiency.

  E. It does not use VoIP WAN bandwidth when an agent is answering the call.

  F. Calls extend over the WAN only while calls are in queue.

  Correct Answer: ABD

• Question 64:

  Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

  A. The local voice gateway detects the failure of the communications path. The voice gateway goes into

  SRST mode to provide local dial-tone functionality.

  B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.

  C. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.

  D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.

  E. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.

  Correct Answer: ACD

• Question 65:

  Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

  A. when QoS is enabled on both networks

  B. in cases in which there is gigabit bandwidth between sites

  C. under no circumstances

  D. when the Cisco Catalyst switch has dual power supplies

  Correct Answer: C

• Question 66:

  Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

  A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.

  B. The high priority queue for the private network should be granted 90 percent of total available bandwidth.

  C. The high priority queue for the private network should be granted 75 percent of total available bandwidth.

  D. The high priority queue for the private network should be granted 65 percent of total available bandwidth.

  E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/ low sets of IP addresses is no longer necessary.

  F. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/ low sets of IP addresses is still necessary.

  Correct Answer: ABE

• Question 67:

  Which two statements about the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model are true? (Choose two.)

  A. With Cisco Unified Computing System C-Series Servers, you must deploy dual SAN on each data center.

  B. The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.

  C. Agents at remote locations must be registered to only one data center for their Cisco Unified IP Phone connections if they are using Cisco Finesse.

  D. Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.

  E. Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

  Correct Answer: BE

• Question 68:

  Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?

  A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.

  B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.

  C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.

  D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.

  E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.

  F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.

  Correct Answer: E

• Question 69:

  To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

  A. route pattern

  B. agent IP phone

  C. CTI route point

  D. translation pattern

  E. translation route

  Correct Answer: C

• Question 70:

  A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

  A. The Call Router Side B stays active, while the Call Router Side A goes idle.

  B. The Call Router Side A stays active, while Call Router Side B goes idle.

  C. There is no ability to make ICM configuration changes.

  D. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.

  E. The system operates as it did prior to failure.

  Correct Answer: BC