According to ITIL?v3 framework, which mechanism must be designed with a clear understanding of the expected level of performance for each configuration item during the instrumentation process?
A. EventsAccording to ITIL?v3 framework, which type of priority is characterized as severely affecting some key users or impacting a large number of users?
A. highA new polling application was installed last week. This application monitors some of the routing characteristics on your edge and aggregation devices. Since that time, you have been receiving CPU threshold utlization alerts between 1 and 4
a.m.
every day from multiple edge and aggregation devices. What is the most likely cause of CPU spikes, in light of the specified changes and assuming that no other changes happened in the network?
A. The large number of VPN routes that are exchanged among these routes is causing CPU spikes.According to ITIL?v3 framework, KPIs help measuring the success of a process in regards to performance, quality, and value. Which other key factor should be considered when applying KPIs to process metrics?
A. scopeAccording to ITIL?v3 framework, which type of problem management is initiated within service operations and is used to gather event records, which are correlated over time to build trends that are used during continual service improvement processes?
A. reactiveA L3VPN customer is connected to one of your PE routers by using OSPF as CE-PE protocol and was successfully exchanging VPN routes. It came to your attention that OSPF adjacency became stuck in "EXCHANGE" state recently. What is the most likely cause for this issue?
A. A corrupted OSPF LSA was originated by the CE.A Cisco IOS router is experiencing continuous OSPF adjacency flapping. Further investigation revealed that CPU utilization of OSPF process is very high. The problem is limited to this router. What is the most likely reason for this issue?
A. A DoS attack targeted at the OSPF process is in progress.According to ITIL?v3 framework, which two items should be investigated when responding to a reported fault in order to expedite the resolution of an incident?
A. recent changesWhich of the following is not a network-device-level performance metric?
A. CPUWhy do event management systems use device-generated events (that is, TRAP, syslog) instead of poll- based?
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