Cisco 350-060 Online Practice Questions and Exam Preparation

Cisco 350-060 Online Questions & Answers

• Question 131:

  Which protocol should be configured on networking devices to assist operational staff in event correlation to resolve service issues?

  A. NTP
  B. TACACS
  C. HSRP
  D. TFTP
  E. RCMD
  A. NTP

• Question 132:

  According to ITIL?v3 framework, the Reactive Problem Management process contains these steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising a Known Error Record, Resolution, Closure, Major Problem Review, and Errors Detected in the Development Environment. Which step is missing from this list?

  A. Escalation
  B. Notification
  C. Severity
  D. Prioritization
  D. Prioritization

• Question 133:

  According to ITIL?v3 framework, which incident closure mechanism involves contacting the customer on an agreed percentage of the total incidents via email or call-back?

  A. user satisfaction survey
  B. ongoing or recurring problem
  C. closure categorization
  D. incident documentation
  A. user satisfaction survey

• Question 134:

  Which key implementation mechanisms are responsible for ensuring that managed changes within the Operational Support Plan do not adversely impact the managed services?

  A. change assessment, change notifications, and measurement of successful change
  B. change notifications, change triggers, and measurement of successful change
  C. change assessment, change triggers, and measurement of successful change
  D. change assessment, change notifications, and change triggers
  C. change assessment, change triggers, and measurement of successful change

• Question 135:

  According to ITIL?v3 framework, which type of service operational management process is used to restore service as soon as possible to minimize operational impact through the managed network environment?

  A. incident
  B. problem
  C. event
  D. configuration
  A. incident

• Question 136:

  According to ITIL?v3 framework, which type of warranty assurance provides a customer with a measured confidence that services are available within defined geographical locations and scheduled times?

  A. availability
  B. capacity
  C. continuity
  D. security
  A. availability

• Question 137:

  According to ITIL?v3 framework, service providers need to deliver the agreed upon capabilities to their customers. This is the definition of which configuration management principle?

  A. service level requirements (SLR)
  B. operational level agreement (OLA)
  C. service level agreement (SLA)
  D. service improvement plan (SIP)
  C. service level agreement (SLA)

• Question 138:

  You are a Tier 3 NOC engineer. While reviewing Incident records, you find that support groups have not adhered to the escalation thresholds. These thresholds were based on the service level agreements with the customer. The support groups believe that the escalation thresholds are too short or that they do not have reasonable time frames.

  Which option should you recommend as an improvement to ensure adherence to the escalation thresholds?

  A. Improve the escalation process and procedures.
  B. Renegotiate operational level agreements with vendors.
  C. Renegotiate service level agreements with customers.
  D. Increase escalation thresholds.
  A. Improve the escalation process and procedures.

• Question 139:

  According to ITIL?v3 framework, which type of redundancy is characterized by integrating different types of assets with a common service capability thereby being more resilient to a single cause of failure in the network?

  A. passive
  B. diverse
  C. active
  D. homogeneous
  B. diverse

• Question 140:

  Several customers are complaining about slow network throughput when trying to access a company document management system. This slow throughput is impacting business for these customers due to lost productivity. The service desk followed normal procedures, was unable to resolve the problem, and escalated the trouble ticket to you, the Tier 2 NOC engineer. You have done your own analysis and believe that you have found the root cause but are not entirely certain.

  Which three steps should you take to verify your resolution? (Choose three.)

  A. Implement your fix at one location to verify that it fixes the problem.
  B. Determine what the expected throughput is compared to what is being observed.
  C. Identify when the problem started and correlate to recent change activity.
  D. Determine what specific locations have the problem.
  E. Create a contingency plan in case your analysis is wrong.
  B. Determine what the expected throughput is compared to what is being observed.
  C. Identify when the problem started and correlate to recent change activity.
  D. Determine what specific locations have the problem.