Cisco 350-060 Online Practice Questions and Exam Preparation

Cisco 350-060 Online Questions & Answers

• Question 31:

  According to ITIL?v3 framework, which service operations considerations, specifically the impact of known errors reported by either Event Management or Incident/Problem Management, are undertaken in managing change to an existing Service Operations Plan?

  A. assessing and managing risk in service operation
  B. service operation and project management
  C. performing root-cause analysis of reported troubles
  D. planning and implementing service management technologies
  A. assessing and managing risk in service operation

• Question 32:

  Several related trouble tickets with complaints about poor network performance have been successfully resolved. The service provider NOC wants to ensure that these complaints do not continue. What should be the next step?

  A. identify concerns
  B. diagnose root cause
  C. set the priority level
  D. identify likely cause
  B. diagnose root cause

• Question 33:

  Refer to the exhibit.

  

  The exhibit shows a core network with four core routers (one per site). All core links are 10 Gigabit Ethernet. The IGP cost metric is the same for all core links. Which two statements regarding this network are correct? (Choose two.)

  A. There is sufficient core capacity to meet the demand for a single-node or single-link failure scenario if y = 4 Gb/s in the demand table.
  B. A single-link failure would triple the utilization of some links in the core.
  C. A single-link failure would double the utilization of some links in the core.
  D. A single-link failure would cause saturation of one link in the core network if y = 3.5 Gb/s in the demand table.
  E. A single-node failure would cause saturation of one link in the core network if y = 2 Gb/s in the demand table.
  C. A single-link failure would double the utilization of some links in the core.
  D. A single-link failure would cause saturation of one link in the core network if y = 3.5 Gb/s in the demand table.

• Question 34:

  According to ITIL?v3 framework, which set of tools is best suited to control relevant customer attributes in a centralized location allowing for relationships between assets, components, and services to be stored and maintained?

  A. discovery or automated audit tools
  B. business service management tools
  C. configuration management system tools
  D. workflow or process engine tools
  C. configuration management system tools

• Question 35:

  According to ITIL?v3 framework, which incident closure step is taken to determine if an incident might recur or if any preventive measures need to be taken?

  A. user satisfaction survey
  B. incident documentation
  C. ongoing or recurring problem
  D. closure categorization
  C. ongoing or recurring problem

• Question 36:

  According to ITIL?v3 framework, in a stable (no new services or traffic demands) environment, a reduction in the total number of recurring syslog messages per month is an indication that which ITIL?management process is working well?

  A. release
  B. incident
  C. problem
  D. event
  C. problem

• Question 37:

  Your company is planning to add new line cards to all the core routers in the network to manage expected growth in network traffic. As part of the upgrade plan, new higher-capacity power supplies are being deployed prior to adding the new line cards to the routers. These new power supplies have voltage and temperature monitoring capability that the existing power supplies do not. You are attending a meeting with the engineering team to discuss the plan and support the development of the method of procedure to replace the power modules.

  Which two areas regarding the plan to roll out the new power modules should be addressed? (Choose two.)

  A. SNMP MIB update
  B. wiring to the fuse panel
  C. fire resistance
  D. EMI emission
  E. heat dissipation
  A. SNMP MIB update
  B. wiring to the fuse panel

• Question 38:

  The object of incident management is to restore normal service as quickly as practicable. Please drag and drop the nine steps on the left to the right in the proper order.

  Select and Place:

  

  

• Question 39:

  The service provider that you work for will offer a hosted unified communications service. This service will allow the service provider to maintain in its data centers all the call managers and related hardware and software so that businesses can outsource this communication function to your company. Engineering has created a generic migration plan that the NOC can use to move the existing premises-based voice service of the business customer to the service provider-hosted service. What are the two unique considerations that the NOC must take into account before moving an existing customer service to the service provider- hosted service? (Choose two.)

  A. Send notification to each customer end user that their phone service is moving to the service provider.
  B. Verify whether adequate capacity exists on the service provider equipment.
  C. Reclaim any service provider-owned customer premises equipment (CPE) after moving the service.
  D. Establish an escalation procedure between the customer service desk and the service provider service desk.
  B. Verify whether adequate capacity exists on the service provider equipment.
  D. Establish an escalation procedure between the customer service desk and the service provider service desk.

• Question 40:

  What information should you include when a fault management system autogenerates an incident ticket to ensure that the correct support team is assigned to the ticket?

  A. severity
  B. priority
  C. classification
  D. customer contact
  C. classification