According to ITIL?v3 framework, a KPI is used to measure the efficiency of an organization or process. What is the characteristic of that measurement?
A. agreed upon managementAccording to ITIL?v3 framework, which improvement should be implemented if there is an increase in the number of false positive auto-generated incidents?
A. Update the known error database.Why are thresholds defined based on baseline documents?
A. to ensure that QoS parameters are defined appropriatelyOn the Cisco IOS XR router, you have noticed lately that OSPF adjacency on one interface is flapping occasionally; three flaps in the last 5 hours. The log in each of the three flap cases has an error message showing that the OSPF state
changed from EXCHANGE to DOWN with the description "Neighbor Down:
dead timer expired." What is the most likely cause for this problem?
A. The CPU on the adjacent router is pegged at 100%.You are working at a large service provider supporting the core MPLS network. You have determined that a line card in one of the core routers has failed. Which two steps should you take before requesting that a technician be dispatched to the location to replace the card? (Choose two.)
A. Reboot the router.You are working as a Tier 3 NOC engineer at a large service provider. Supporting the core network is part of your job responsibility. An escalation has come to you after Tier 2 determines that a problem lies within the core of the network and is affecting every customer. You have analyzed the information in the trouble ticket, performed your own troubleshooting, and have determined that a BGP session is flapping between two core routers. Which two steps should you take before escalating to the router vendor? (Choose two.)
A. Verify that the routers are sending keepalives.A network operations engineer of company ABC is responsible for the operations and maintenance aspects of the MPLS backbone. The MPLS backbone is built by using MPLS- capable routers that are connected with Gigabit Ethernet and POS interfaces. A complaint was received about the lack of connectivity between two sites of the end customer of the ABC company. This customer relies on the availability of the MPLS label-switched path that is provided by the backbone network of company ABC. The operations engineer quickly determined that the MPLS label entries for certain prefixes provided by LDP were missing on one of the provider edge routers that connected to the customer router. The operations engineer also determined that the LDP session of the PE router was down with some of its neighbors in the backbone.
Which three of the following statements represent valid considerations for further troubleshooting? (Choose three.)
A. A Layer 1 or 2 connectivity problem might be causing LDP to be unable to discover link-local peers.You are responsible for the network of a content provider. The content provider uses ISP-A and ISP-B for Internet transit service for the purpose of redundancy and load balancing. The content provider has one address range assigned to it. Which two of the following techniques are more effective to achieve load balancing and redundancy for inbound traffic? (Choose two.)
A. Use the MED feature.Refer to the exhibit.

The network diagram shows a video service provider. The IPTV video source is connected to R1, whereas the clients are connected to R6. Traffic flows from R1 to R6 both as unicast as well as multicast. Unicast traffic load is greater than multicast by several orders of magnitude. There are two paths from R1 to R6, each of them traverses through the R3 router. The path R1-R2-R3- R6 has a lower OSPF cost path compared to R1-R5-R4-R3-R6. The service provider took into account several design criteria and implemented TE tunnels with forwarding adjacency between R1 and R3 both from the perspective of load sharing as well as for fast reroute. Bringing up TE tunnels had the affect of dropping multicast traffic at the R3 router. On troubleshooting the issue, you noticed that the OSPF route to the source of multicast traffic was being learned over the TE tunnel, and this has caused the RPF check to fail.
Considering this problem, what are two solutions to prevent multicast traffic from being affected by the RPF check failing due to the TE tunnel? (Choose two.)
A. Use multitopology routing if the software supports it.Which three of the following metrics are used to troubleshoot an incident of poor voice quality in a service provider next-generation network? It can be assumed that adequate bandwidth is available. (Choose three.)
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