Avaya 3002 Online Practice Questions and Exam Preparation

Avaya 3002 Online Questions & Answers

• Question 1:

  Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not working?

  A. Listen for dial tone on the telephone, and if not heard, then check for an indicator light on the telephone's switch port.
  B. Swap out the telephone's patch cord, and if the telephone boots up, call the telephone.
  C. Ping the telephone, and if successful, try to call it.
  D. In the IP Office View Menu, watch the telephone to see if it downloads "46xxsettings.txt" when booting, then watch the extension in SSA when calling it.
  D. In the IP Office View Menu, watch the telephone to see if it downloads "46xxsettings.txt" when booting, then watch the extension in SSA when calling it.

• Question 2:

  From which application are log files required for escalating issues to Avaya support?

  A. Manager Report
  B. Customer Call Status
  C. System Monitor
  D. SMDR
  C. System Monitor

• Question 3:

  Which two values affect the size of a ContactStore server? (Choose two.)

  A. The number of recordings
  B. The number of voicemail channels
  C. The number of incoming lines
  D. The number of hunt groups
  E. The number of concurrent users for search and replay function
  A. The number of recordings
  E. The number of concurrent users for search and replay function

• Question 4:

  Which two are required for IP Office to support a SIP IP hard telephone? (Choose two.)

  A. Endpoint license
  B. Advanced System license
  C. User profile set to Teleworker
  D. User profiles set to Virtual
  E. User and SIP extension in IP Office
  A. Endpoint license
  E. User and SIP extension in IP Office

• Question 5:

  When a company's internal DNS is down, how can a SIP Remote Worker client still register with the IP Office through the WiFi connection?

  A. DHCP will redirect the registration.
  B. The client must use the cellular network.
  C. With the FQDN and port forwarding router the Internet DNS can work.
  D. The Internet router/firewall will proxy the IP Office IP address.
  B. The client must use the cellular network.

• Question 6:

  Which requirement for the web browser is used for Web Voicemail access?

  A. ActiveX
  B. VoiceMail Plug-In enabled
  C. Adobe Reader installed
  D. JavaScript enabled
  D. JavaScript enabled

• Question 7:

  Which IP Office feature is required to initiate screen pops, where the caller ID triggers a computer to open a record related to that number?

  A. UMS
  B. TAPILink Lite
  C. Outlook Plugin
  D. IMAP
  B. TAPILink Lite

• Question 8:

  You are installing a Server Edition. The New Hardware screen detects the presence of a second hard drive. For which application is this normally used?

  A. One-X?Portal
  B. Call Detail Records
  C. Avaya Contact Recorder
  D. Voicemail Pro
  E. Web Services
  D. Voicemail Pro

• Question 9:

  In an SCN network with Distributed Voicemail, which two are required? (Choose two.)

  A. Port 80 supported
  B. Preferred Edition Licenses on all Voicemail Pro servers
  C. IIS installed on all Voicemail Pro servers
  D. SMTP unblocked between Voicemail Servers
  E. Local Host file
  C. IIS installed on all Voicemail Pro servers
  D. SMTP unblocked between Voicemail Servers

• Question 10:

  Before attempting to connect an IP Office to a one-X?Portal server, what must be checked?

  A. User Rights
  B. Hunt Group Settings
  C. Security Settings
  D. Time Profiles
  A. User Rights