Which application can be used to show available resources in an IP500v2?
A. IP Office Manager
B. Monitor
C. DbgView
D. System Status Application
How can you find the IP address of an IP extension?
A. Use the Extension Summary in SSA.
B. Look on the label on the underside of all IP Phones.
C. Use ARP from your PC.
D. Use Monitor to reset the telephone, and watch it get a new DHCP address.
Calls into the IP500 are not ringing to the expected user. Which statement describes how the call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system is idle and place test calls so you can hear which telephone is ringing.
Which statement is an example of "Top Down Troubleshooting" with an IP Phone that is not working?
A. Listen for dial tone on the telephone, and if not heard, then check for an indicator light on the telephone's switch port.
B. Swap out the telephone's patch cord, and if the telephone boots up, call the telephone.
C. Ping the telephone, and if successful, try to call it.
D. In the IP Office View Menu, watch the telephone to see if it downloads "46xxsettings.txt" when booting, then watch the extension in SSA when calling it.
Which application will allow a system administrator to see historical events and alarms on a trunk in the IP Office?
A. Call Detail Reporter
B. Advanced Summary Reporter
C. Historical Reporting Application
D. System Status Application
From which application are log files required for escalating issues to Avaya support?
A. Manager Report
B. Customer Call Status
C. System Monitor
D. SMDR
The IP Office can monitor the QoS between Avaya IP Phones and from IP Phone to IP Office.
Which two actions must complete to see QoS results? (Choose two.)
A. "Enable RTCP Monitoring" must be checked.
B. Use DebugView to see latency, jitter and delay.
C. "Enable Metric" must be selected in the Line form.
D. Look at lines or extensions in SSA.
E. Use Monitor to capture phone-call data, with filters on quality and protocol.
Which method can be used to add new users to a Server Edition in Select mode?
A. With LDAP
B. With UMS
C. With Outlook Plugin
D. With copy and paste
Which three licenses are part of Centralized Licensing? (Choose three.)
A. 3rd Party Endpoints
B. Additional PRI Channels
C. Power User
D. SIP Trunk Channels
E. Phone Manager
A user is testing a mobile telephone in a new deployment of Avaya Communicator. Calls can be made, but the Presence and Instant Messaging features do not work.
Which statement describes why the user cannot make the new features work?
A. The new Codecs are not supported.
B. The user is not configured as an agent.
C. The license is for Telephony Only.
D. The IP Office is only an Essential Edition.
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